A customer who chooses to call your support team wants a rapid resolution to whatever is on their mind. 33% of respondents consider prioritizing first-call resolution rates the key...
Need to Improve First Call Resolution Rates? Start Here
Greg SmoragiewiczSeptember 28, 2017
Is Your Phone System Setting Support Agents Up to Fail?
September 21, 2017
These 20+ Statistics Say Customer Support Drives Revenue
September 11, 2017
4 Scenarios Where Customers (Still) Crave Phone Support
August 29, 2017
Costly Consequences: A Tale of Two Customer Support Calls
August 24, 2017
How Mention Uses Aircall to Boost Sales and Customer Success
August 18, 2017
4 Trends Forcing Companies to Compete on Customer Experience
August 15, 2017
How Strong Customer Support Benefits Every Department
August 8, 2017
7 keys for irresistible customer onboarding experiences
July 28, 2017
How iotum Uses Aircall and Desk.com to Foster Complete Customer Conversations
July 25, 2017
How to remain competitive during the summer business slump
It’s summertime, and the living is easy. Unfortunately, the peril lies in taking it a little too easy. The summer months mean a change of rhythm for many businesses: some see their...
Lola BarbierJuly 10, 2017
Aircall and Kustomer team up to bring support data to your phone calls
July 5, 2017
How to succeed internationally from your home office
June 29, 2017
How the new Aircall-Salesforce integration powers up your business
June 6, 2017
How to use click-to-dial and 7 other tricks to be better at sales
May 19, 2017
5 customer support job descriptions to build an all-star team
May 16, 2017
Hunting vs. Farming Customers: A virtuous cycle between Sales and Success teams
May 15, 2017
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