Do you have abandonment issues? Wait. Sorry. I should probably specify what I’m asking here. Do customers abandon your phone support lines more frequently than you’d like? Okay. Go...

Greg SmoragiewiczNovember 2, 2017

4 Minutes

Call Center

What gives your company its competitive advantage? Inside most organizations, the assumed answer still falls into one of these four categories: Superior products Cheaper prices Sma...

Greg SmoragiewiczAugust 15, 2017

5 Minutes

Customer Experience