“Sell me this pen.” Leonardo DiCaprio’s demand at the end of Wolf of Wall Street illustrates a truth about sales. The objective is to create a scenario where a lead sees the pen (a...

Daniel WeissApril 6, 2018

4 Minutes

Support

Todays customer wants to be treated like the monarch of a small European nation. In the age of multichannel communications, these noble customers are coming at your support staff f...

Daniel WeissJanuary 26, 2018

3 Minutes

Call Center