The customer experience lifecycle is perpetually interrupted with poor sales funnels and unprepared teams unable to capture interest, dollars, or sustainable relationships. The ex...
The Role of the Phone in the Customer Experience Lifecycle
Miruna MitranescuJuly 16, 2016
How to Effectively Secure Sales Leads during Your Process
July 13, 2016
How can phone calls help your customer success strategy?
July 8, 2016
8 Counter-Intuitive Customer Service Facts to Change the Way You Think
July 1, 2016
How to Use the Phone Channel to Reduce Churn
June 30, 2016
30 Customer Experience Blogs, Authors, and Books To Know About
June 29, 2016
5 Call Center Agent Retention Tactics Backed By Data
June 24, 2016
What Call Centre Agent Skills Can We Learn From Actors
June 23, 2016
Teach your agents the art of call center improvisation
June 22, 2016
Aircall launches its 7/7 VIP hotline for Enterprise customers
June 21, 2016
The importance of call center scripts for productivity
Productivity in the call center is the number one goal of every manager. The usual way of envisioning productivity is best results in the minimum amount of time. In this respect ca...
Miruna MitranescuJune 14, 2016
Call Center Hiring: How to Choose Great Candidates
June 13, 2016
How to prevent call center agent turnover
June 2, 2016
Customer Success Best Practices: How Segment is engineering their way to success
May 26, 2016
25 customer service books, blogs, and influencers you need to know
May 17, 2016
How the Pipedrive sales team was masterfully set up scaled
May 10, 2016
10 mistakes call center managers should avoid making
May 4, 2016
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