The Role of the Phone in the Customer Experience Lifecycle

The customer experience lifecycle is perpetually interrupted with poor sales funnels and unprepared teams unable to capture interest, dollars, or sustainable relationships. The ex...

The importance of scripts for productivity
The importance of call center scripts for productivity

Productivity in the call center is the number one goal of every manager. The usual way of envisioning productivity is best results in the minimum amount of time. In this respect ca...

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