Top December Product Features for Sales and Support Teams

Our Gift to You: The Product Features Your Sales and Support Teams Need This Holiday Season

Women talking on the phone to a colleague, surrounded by holiday decor
by
Emily Gregor

From spending all day roasting a turkey to waking up early for Black Friday shopping, we don’t need to tell you that the holidays are well underway. 

As the end of the year quickly draws to a close, how can you take full advantage of all Aircall’s cloud-based phone system has to offer? That’s where we come in. 

The product features we’re highlighting below are especially impactful during the month of December. Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service.

5 Product Features Our Customers Use Most in December

How to update your business hours product feature

Business Hours

Now’s the time to adjust your business hours for the holidays. Whether your team will be busier than ever or your office will be taking a much-needed break, quickly update your hours so customers know what to expect. 

Review our top tips for prepping your team for the holiday season.

Voicemail

If you haven’t updated your voicemail greeting in a while, take this as a sign to try something new. Depiction of Aircall's voicemail product feature

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The holidays are a great time to say thank you to your customers, so consider updating your greeting to something a little more festive. You can also use the voicemail feature to share your updated business hours.

Our top tip? Keep your greeting inclusive. This way, no matter how your customers celebrate, they feel supported and acknowledged. Here are some phrases to consider including:

  • Enjoy the holiday season
  • Warmest wishes
  • May your days be merry and bright
  • Season’s greetings and best wishes for the New Year
  • To a healthy, happy, and peaceful New Year
  • Best wishes for the holidays

Business Phone App

One of the best ways Aircall keeps your teams connected is through our business phone app. This way, whether your employees are working from home, the office, or even from the ski slopes, they can attend to customer needs and team questions.

Our sleek mobile app is available for both iOS and Android users. Additional perks? Team members can use it to efficiently take notes, tag calls, and record conversations—all while on the go. For Aircall customers, this increase in productivity is a game changer.

“If at the end of the day you save a couple of seconds per call, that’s 10 minutes. All of a sudden you have another two to three hours by the end of the month. It really adds up,” says Frederik Schwerdtfeger, Business Development Manager at Zizoo.

Call Center Analytics 

It might not be as festive as our other recommendations, but this time of year is the perfect time to create data reports, monitor yearly activity, and manage your team resources.

Aircall’s analytics dashboard keeps the data that matters most—including call waiting time, missed-call rate, and call volume—in one place so you get the full picture. 

From there, you can analyze what went well, what you learned, and how you can help your team improve. 


If you’re ready to experience all the features Aircall’s leading cloud-based phone system has to offer, schedule a call with us to learn more. 

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