Overview
Klaus makes giving feedback to agents easy and systematic with a beautiful and intuitive user interface, and quick and easy setup process.
We’re a team that speaks 9 languages, works in all EU and US time zones and has customers in 17 countries. Half of the team is ex-support managers with 50+ years of combined experience in the area. Our main backer Creandum, which invests in companies like Spotify, Klarna, Bolt, and Vivino.
Klaus + Aircall: Key Benefits
With Klaus, you can gain control over your customer service quality, bring consistency into your support interactions, and boost customer satisfaction.
You'll be able to:
Identify & fix gaps in team knowledge
Measure internal quality and track trends
Get actionable metrics for agent development
Improve CSAT
Get new agents up to speed 2x faster
Find and review calls
Easily filter and find calls you'd like to review
Listen to the call recording and comment on notes
Leave valuable feedback that helps agents develop
Define the criteria you want to rate your agents on
Measure internal quality and track trends
Quantify internal quality
Get actionable metrics for team improvement and agent development
See trends over time
Additional information
- Website
- How to configure Klaus
- FAQ
- Klaus support: team@klausapp.com
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