Klaus

Klaus integration

Integrate Aircall and Klaus to rate your peer or agent’s call activity. Improve the quality of your customer service by making internal feedback easy and systematic.
    Demo Install

    Overview

    Klaus makes giving feedback to agents easy and systematic with a beautiful and intuitive user interface, and quick and easy setup process.

    We’re a team that speaks 9 languages, works in all EU and US time zones and has customers in 17 countries. Half of the team is ex-support managers with 50+ years of combined experience in the area. Our main backer Creandum, which invests in companies like Spotify, Klarna, Bolt, and Vivino.

    Klaus + Aircall: Key Benefits

    With Klaus, you can gain control over your customer service quality, bring consistency into your support interactions, and boost customer satisfaction.

    You'll be able to:

    • Identify & fix gaps in team knowledge

    • Measure internal quality and track trends

    • Get actionable metrics for agent development

    • Improve CSAT

    • Get new agents up to speed 2x faster

    Find and review calls

    • Easily filter and find calls you'd like to review

    • Listen to the call recording and comment on notes

    • Leave valuable feedback that helps agents develop

    • Define the criteria you want to rate your agents on

    • Quantify internal quality

    • Get actionable metrics for team improvement and agent development

    • See trends over time

    Additional information

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