Integrate Aircall with Klaus for a scaled, automated customer support quality assurance process driven by AI. Quantify and improve conversation quality, track real-time quality KPIs with ease, and make data-driven decisions.
Klaus is a quality management solution that helps companies drive revenue through excellent customer service.
Leverage AI to pinpoint & fix gaps in your service before they become a problem. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and languages. Collect more customer feedback through a fully customizable AI-powered CSAT survey solution.
Ultimately, using Klaus reduces churn, boosts CSAT, and results in better consumer reviews.
Klaus + Aircall: Key Benefits
Addressing issues early on is critical for customer satisfaction. Customer service is now a differentiator – optimize your service to attract & retain lifelong customers.
Klaus users report:
- Time spent on QA cut down by 70%
- Onboarded new support reps 2x faster
- Boosted CSAT survey response rate to 30% and beyond
Automate & scale your QM processes
- Use AI to pinpoint problematic cases and what needs your attention
- Automatic conversation sampling and discovery
- No more spreadsheets – ensure consistency with automatic review assignments
- Customize rating categories and scales
Spend less time on questionable results
- Identify which agents are underperforming or which parts of the customer experience are failing
- AI-enhanced trends & insights to improve on a department, team, or agent level
- Boost response rates with customizable feedback surveys and AI-powered analytics, so you know what drives customer loyalty
Engage your agents through continuous feedback & targeted coaching
- Track Internal Quality Score (IQS) & CSAT across support reps & teams
- Close the feedback loop with regular 1-1s and coaching sessions
- Collaboratively reinforce knowledge and encourage active learning
- Accelerate onboarding of new support reps
Recommended integrationsSee all integrations
TRUSTED BY 17,000+ COMPANIES
Ready to build better conversations?
Aircall runs on the device you're using right now.