Klaus makes giving feedback to agents easy and systematic with a beautiful and intuitive user interface, and quick and easy setup process.

We’re a team that speaks 9 languages, works in all EU and US time zones and has customers in 17 countries. Half of the team is ex-support managers with 50+ years of combined experience in the area. Our main backer Creandum, which invests in companies like Spotify, Klarna, Bolt, and Vivino.

Klaus + Aircall: Key Benefits

With Klaus, you can gain control over your customer service quality, bring consistency into your support interactions, and boost customer satisfaction.

You'll be able to:

  • Identify & fix gaps in team knowledge

  • Measure internal quality and track trends

  • Get actionable metrics for agent development

  • Improve CSAT

  • Get new agents up to speed 2x faster

Find and review calls

  • Easily filter and find calls you'd like to review

  • Listen to the call recording and comment on notes

  • Leave valuable feedback that helps agents develop

  • Define the criteria you want to rate your agents on

  • Quantify internal quality

  • Get actionable metrics for team improvement and agent development

  • See trends over time

Additional information

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