Integrate Aircall with HappyFox in just a few clicks. With the Aircall Computer Telephony Integration (CTI), make and receive phone calls from HappyFox and track your call activity as tickets.
Phone calls and helpdesk in one place
Make and receive calls in HappyFox without ever switching screens, thanks to our natively integrated phone app. Save call recordings in HappyFox tickets for any type of calls (inbound, outbound, missed calls).
Never miss a beat
Tickets created after a phone call contain all the information your support team needs, including: incoming, outgoing call or voicemail, duration, who called, who answered, date, and call recording. With everything in the same place, your agents can focus on providing the best service to your customers. By tracking voicemails as tickets, make sure every query is captured by your agents.
Advanced workflows and categorization
Choose which Aircall number to link to HappyFox, and which ticket category to link to a phone call. Make sure issues are always assigned to the right team, without any manual action required. Everything from sales to billing and support requests can be tracked separately.