Nicereply

Cloud-Based Phone System Integration for Nicereply

Demo Install

Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

  • Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.
  • Benefit from the power of automated email sending. As soon as you finish a call your customer will receive an automated email survey.
  • See feedback from your customers ratings pushed to the relevant call record and custom card in form of a note and custom call field.

Overview

Integrate Aircall with Nicereply to send CSAT, CES or NPS surveys automatically after a call. See user feedback and ratings directly in the Aircall phone on your next call, and provide answers tailored to your customer’s sentiment.

Trigger surveys after a call

With Aircall and Nicereply you can easily trigger an email survey after a call. Once you’ve decided which type of survey to send (CSAT, CES, NPS), you can configure the time from call to survey and the trigger: a tag in Aircall, or a call made from a specific phone line in your team.

Get survey results when answering the phone

Your customer's feedback will stay in sync between NiceReply and Aircall. By viewing the cusomer's recent ratings and comments, you can make sure your team will choose the right approach to serve the customer.

Additional information

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