Ada

App overview

Integrate Ada with Aircall to use Ada’s industry-leading natural language understanding to resolve more phone inquiries with intelligent voice automation. When human support is needed, Ada will seamlessly route the call to an agent queue in Aircall, passing context to agents to reduce effort and ensure speedy resolution.

Key benefits

• No-code platform for rapid time-to-value

  Ada's drag-and-drop platform gives CX teams full control to build voice automation themselves. Content and answer training can be easily shared between digital messaging and voice channels, significantly decreasing the time and effort required to launch multichannel automation.
  

• Automate with superior AI

  Ada's proprietary NLU instantly and accurately recognizes customer intent with minimal training required, leading to increased resolution and more intelligent routing. Leverage generative AI capabilities to get up-and-running quickly and automatically create content that adheres to conversational design best practices.
  

• Combine the best of AI and agent to deliver exceptional CX

  Your customers can self-serve using natural language, freeing live agents to focus on high-impact conversations. When a human touch is needed, customers can be easily transferred with agents receiving the conversation context they need to swiftly serve.
  

• Deliver personalized and actionable experiences with flexible integrations

  Ada’s API-agnostic and out-of-the box integrations with 3rd-party systems allow you to easily connect to your tech stack. Authenticate customers to deliver hyper-personalized conversations, or before a call is transferred to boost agent efficiency.