Convin.ai

Convin improves agent performance, enhances customer experience, and increases conversions with conversation intelligence.

Convin is an AI-powered conversation intelligence platform. It records, transcribes & analyses all your sales conversations to provide business insights, automated QA and automated agent coaching. Convin integrates with Aircall to give complete visibility into every deal. It captures and analyze all your sales conversations, collects all your call recordings to give you transcripts and insights from every customer interaction.

Key benefits Aircall + Convin.ai

Capture and transcribe conversations:

Convin captures your customer conversations by using its in-house, patented speech-to-text engine to generate 100% accurate transcription.

Conversation Intelligence:

Convin analyzes the conversation for deal intelligence, opportunities, best sales practices, customer intelligence, and more to help sales reps effectively engage with the customers.

Automated Quality Assurance:

Convin perfoms automated call audits so you can spend less time finding errors and more time fixing them. It gives you a detailed view on call insights and quality & performance metrics.

Automated agent coaching:

Derive insights from call quality and factor analysis to provide personalized agent coaching automatically–removing human dependency–and encouraging high performance and high reward culture.