eDesk
- Ecommerce
- Help Desk
Customer support software for businesses serious about eCommerce
eDesk is the leading eCommerce helpdesk for multichannel sellers, integrating with the world’s leading marketplaces, social channels and webstore platforms. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. eDesk is the smarter way to do eCommerce support.
Our centralised inbox and artificial intelligence tools help eCommerce businesses respond to customers faster through email, chat, social and voice calls through Aircall.
eDesk & Aircall key benefits:
Our centralised inbox and artificial intelligence tools
help eCommerce businesses respond to customers faster, thereby increasing business effectiveness whilst reducing support costs.
eDesk Feedback
helps you boost your brand with more reviews from happy customers. Target positive feedback with smart selective requests on Amazon, eBay, Trustpilot and more.
eDesk Chat
helps you turn browsers into buyers with a smooth live chat experience. You can also create contact forms so people can easily get in touch when you’re unavailable.
Recommended integrations
See all integrations
Slack
Productivity
Create channels to gather all your call information directly in Slack. Just choose the events you want to push in Slack and Aircall will do it.
Microsoft Teams
Productivity
Call customers from Microsoft Teams, and share contacts with teammates to enable company-wide collaboration.
Salesforce
CRM
Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
monday.com
CRM
Sync calls, messages, & AI insights from Aircall to monday.com
Ready to build better conversations?
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