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eDesk integration

The calmer, smarter, centralized place to manage all your eCommerce support—forever

With eDesk, all your customers queries are available in one place.

  • With eDesk, all your customers queries are available in one place.
  • Connect Aircall and eDesk in 5 seconds.
  • Receive calls on the My Calls dashboard with the related orders and contact details.

Overview

eDesk is the leading eCommerce helpdesk for multichannel sellers, integrating with the world’s leading marketplaces, social channels and webstore platforms. Through an easy to use platform, eDesk connects all your support data and intelligently matches it with relevant transaction information required for sellers to provide five-star customer service.

Our centralised inbox and artificial intelligence tools help eCommerce businesses respond to customers faster, thereby increasing business effectiveness whilst reducing support costs.

eDesk & Aircall key benefits:


Our centralised inbox and artificial intelligence tools

help eCommerce businesses respond to customers faster, thereby increasing business effectiveness whilst reducing support costs.


eDesk Feedback

helps you boost your brand with more reviews from happy customers. Target positive feedback with smart selective requests on Amazon, eBay, Trustpilot and more.


eDesk Chat

helps you turn browsers into buyers with a smooth live chat experience. You can also create contact forms so people can easily get in touch when you’re unavailable.


eDesk Knowledge Base

allows you to publish a library of useful help articles to your website, allowing customers to self-serve and quickly find answers to frequently asked questions without needing to contact you.