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Smart conversational messaging platform that allows you to connect multiple channels into one agent interface and deflect with bots.

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Freshworks

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About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

Aircall + Freshchat key benefits

Freshchat Aircall integration will allow support agents within Freshchat receive and make calls via Aircall without having to navigate to Aircall dashboard.

1. Agents don’t need to move out of Freshchat to connect with users on phone.

2. Agents get complete customer 360 context.

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