Customer stories

True tales of how our customers grew closer to theirs.

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Alternative Airlines

Travel, Hospitality & Leisure

“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing – I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.

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Adyen

Financial Services & Insurance

“Aircall’s startup mentality and tech-first approach was something we recognized... We understand the ‘no is not an answer’ mindset!”

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How Qred Bank scaled customer service across multiple markets with Aircall

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Qred

Support

As Qred expanded into new markets, managing customer service across multiple countries became a challenge. To maintain high-quality customer support while scaling, Qred turned to Aircall.

How Analytics+ boosted Ruby’s Customer Happiness

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Ruby

Support

Ruby came to Aircall in 2023 with a few requests: The company needed a dialer that would be simple to use, could help coach its teams, and could provide “a lot more call data” than what Ruby was getting. No problem.

How Puls Transformed Customer Communication with Aircall AI

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Puls

Support

Repair, handyman, and warranty services company, Puls, share the exciting journey they've been on as Aircall hasn't just upgraded their operational efficiency, but redefined it.

How CloudTrucks Uses Aircall to Keep Customers on the Road

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CloudTrucks

Support

Learn how CloudTrucks uses Aircall to improve customer support experiences and scale its team.

How Phorest Uses Aircall to Boost Flexibility and Productivity

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Phorest

Support

Find out how Phorest teamed up with Aircall to transform its business and focus on business-critical tasks.

How CrowdProperty Builds Better Customer Relationships with Aircall

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CrowdProperty

Sales

How CrowdProperty’s sales team uses Aircall to improve customer experiences, boost call rates and drive stronger results.

Annie Admin Boosts Call Efficiency with Aircall, Slashing Missed Calls by 17%

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Annie Admin

Support & Sales

Erica Davis, Annie Admin’s Founder and CEO, upgraded to Aircall when she needed a reliable phone system that could handle high call volumes while providing high-quality call recordings and transcriptions.

How RapidG Uses Integrations and Analytics to Drive the Customer Experience

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RapidG

Sales & Support

We talked to RapidG to get a better understanding of how Aircall helped scale their business and deliver outstanding customer experiences.

How Swoop’s Data-Led Sales and Support Strategy Creates Standout Experiences

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Swoop Funding

Sales & Support

We talked to Swoop Funding to get a deeper understanding of how its sales and support teams use Aircall to create impactful customer experiences.

12Build and Aircall break new ground in the construction industry

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12Build

Sales & Support

“When I saw the call statistics after our first week with Aircall, I knew it was the right choice for us. We should have been using it five years earlier.”

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Doorstead

Sales

Doorstead’s Head of Sales Operations and Enablement shares why the teams switched to Aircall, the features they rely on, and how they saved 40% on calling costs.

How Vuori Scaled Its Customer Service Team With Aircall

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Vuori

Customer Success

Learn how clothing brand Vuori uses Aircall’s VoIP call system to scale its customer service team and deliver great experiences.

How Swapfiets’ Support Team Keeps Members Cycling with Aircall

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Swapfiets

Support

Learn how Swapfiets uses Aircall features to improve support team and customer satisfaction.

How CleanCloud Used Aircall to Scale Their Team and Turbocharge Their Mission

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CleanCloud

Sales

Software solution CleanCloud needed to scale and optimise its sales team. To do so, and keep their mission intact, the team turned to Aircall to retain oversight and drive productivity.

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CarOnSale

Sales

Find out how CarOnSale leveraged Aircall and Salesforce to meaningfully connect with its customers

How Leafwell Supports Patients Everywhere With Aircall

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Leafwell

Support

Learn how Leafwell uses Aircall’s VoIP call center to deliver great customer experiences for its patients as it scales rapidly across the U.S. and internationally.

Carpet Court Australia Reaches ‘Zero Downtime’ With Aircall and BAC Partners

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Carpet Court

Support & Operations

The best business outcomes are achieved through collaboration. That was the thinking when BAC Partners referred Carpet Court, Australia’s largest retail floor covering specialists to Aircall.

How Bumpboxx Scales Customer Support With Aircall and Richpanel

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Bumpboxx

Support

Read more about how Bumpboxx leveraged Aircall’s innovative features and robust Richpanel integration to successfully scale their customer support.

How SleekFlow Uses Aircall to Reach Customers Across Southeast Asia

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SleekFlow

Sales

Discover how SleekFlow uses Aircall to integrate all communications with their CRM, reaching out to customers across Southeast Asia.

Dark purple background with an illustration of a white smartphone with Spaceship's app on the screen

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Spaceship

Support & Sales

Find out how Spaceship leverages Aircall to create a positive customer experience and transform the future of the financial services industry along the way.

How Aircall became ‘the backbone’ of Balance VA’s business

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Balance

Sales & Support

“For Balance, Aircall is not just a tool to manage outbound or inbound calls. We’re a call centre. It’s not simply a question of ‘Is Aircall useful, and how?’ – Balance is actually more of an example of what it looks like to build a business on Aircall. In short, it’s the backbone of our business.”

How Too Good To Go Improved Productivity and Performance by 50% With Aircall

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Too Good To Go

Sales & Support

“We know this means giving teams the right coaching tools to drive their performance. Having the right coaching also means that your agents are more productive, that your company is more profitable, and your people are more engaged.”

How PropertyGuru provides a better client experience using Aircall

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PropertyGuru

Sales & Customer Success

See how the Aircall integration with Salesforce enables PropertyGuru to effectively guide customers at each step of their home-buying journey across South-East Asia.

Transforming the Business Insurance Experience with Aircall’s Unified Phone System

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Superscript

Sales & Support & Customer Success & Operations

Superscript needed an easy-to-implement and cost-effective phone solution. Find out how Aircall helped them stay connected.

Emplifi Works Smarter (Not Harder) With Aircall

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Emplifi

Sales

“Everything is able to move much faster. Our teams manage to have productive conversations, gather information and qualify leads… We can actually track everything that happens.”

How The Photo Studio Creates an A-List Experience with Aircall's Cloud-Based Phone System

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The Photo Studio

Sales & Support

Aircall and its Hubspot integration help The Photo Studio to drive customer satisfaction and streamline customer management.

How Plexus uses Aircall to Harness Data and Maximize Team Productivity

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Plexus

Sales

Find out how Plexus uses Aircall to monitor team performance and create a positive and memorable experience for its customers.

Trusted Health: Reimagining Healthcare Staffing with Aircall’s Cloud-Based Phone System

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Trusted Health

Support

Find out how Trusted Health uses Aircall to stay connected and better serve its network of nurses.

How Collar Group Recruited Aircall to Grow and Perform at Speed

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Collar Group

Sales

Aircall and our JobAdder integration was critical for Collar Group to scale to a million dollar recruitment business in a matter of months.

How RateMyAgent Introduced Multichannel Communication With a Cloud Phone System

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RateMyAgent

Sales & Support

Learn how RateMyAgent uses Aircall as their cloud based phone system to provide exceptional customer service to their customers.

Needing to Master the Customer Experience, Trussle Find Success With Aircall and Their HubSpot Integration

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Trussle

Support

Trussle's Head of Customer Experience shares how his team is taking huge strides in improving customer experience and why Aircall & HubSpot are a central part of that plan

How Aircall has simplified the day-to-day work of the sales teams at Senior Transition

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Senior Transition

Sales

"Since using Aircall, we have been able to gain a better understanding of our customers, which has naturally improved our relationship with them."

Go Global Travel Leverages Aircall’s Call Center Analytics to Improve Customer Experience

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Go Global Travel

Sales & Support

Go Global Travel relies on Aircall for seamless communications and call center analytics that improve the customer experience.

How Aircall Helps Fixter Improve the Car Maintenance Experience

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Fixter

Support

Fixter simplifies car maintenance by using Aircall’s cloud-based phone system to deliver a satisfying customer experience and create valuable feedback loops.

Vinomofo Toasts Their Success With a Cloud Phone System

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Vinomofo

Sales & Support

Vinomofo found customer service excellence with help from Aircall's cloud-based phone system.

Aureus Academy Hits a High Note With Aircall's VoIP Service

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Aureus Academy

Support

Aureus Academy used Aircall's cloud-based VoIP to supercharge its customer service and pave the way for aggressive growth.

How The Cookware Company Achieves Outstanding Omnichannel Customer Service with 300% Growth YoY

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The Cookware Company

Support

"Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is awesome—we have virtually no missed calls."

How Aircall Helps Lightspeed Create a Seamless Customer Experience

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Lightspeed

Support & Sales

Lightspeed improved its ability to support customers on multiple channels thanks to Aircall's platform, which integrated with HubSpot, Salesforce and more.

Cozy Earth + Aircall: How Cozy Earth Leveraged Shopify, Gorgias & Klaus Integrations to Improve the Customer Experience

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Cozy Earth

Customer Success

"With Aircall and the available integrations, Cozy Earth is able to measure the success of their teams, including SLA percentage, number of closed tickets, sales, retention, and more."

How Plecto Sales Reps Increase Productivity By Using Aircall

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Plecto

Sales

"A business phone system should do more than just call. This is what Aircall does for us. The ease of the integration with Salesforce and other systems is why we think this Aircall is so great."

Leadinfo Expands International Growth with Aircall + HubSpot

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Leadinfo

Operations

“We heard from several companies about Aircall and it was the go-to solution for us. We didn’t consider any other products.”

How Aircall Helped Genuine Legal Become a Unicorn within the Legal Industry

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Genuine Legal

Operations

“The first thing that attracted us to Aircall was transparency on the website pricing. Then we tried it for a week and I got brilliant feedback from our legal systems teams like, wow, finally, the phone's working.”

Aircall Helps SumUp Increase Outbound Calling by 30%

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SumUp

Sales

“We are getting tremendous feedback from our agents, who are more willingly using Aircall, and therefore our phone-based activity has increased by 30%, and that should naturally be reflected in our sales figures.”

How Aircall helped Alternative Airlines navigate the ‘new normal’

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Alternative Airlines

Support

How Aircall helped Jobandtalent optimize call attendance – and maintain a human touch with customers

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Jobandtalent

Sales & Support

“After we looked at the setup and realised how easy it was to configure everything, including the integration, we then looked at call quality. Aircall checked all the boxes.”

$How Aircall helped Refract increase its call activity by 30%$

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Refract

Sales

“From the five minutes it takes to set Aircall up, you can immediately start analysing calls – it’s extremely cool to see how quickly you can get started.”

Cornerstone Medical Recruitment Improves Efficiency with Aircall

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Cornerstone Medical Recruitment

Sales & Customer Success

“COVID didn’t affect us because having Aircall meant we could continue working whether our employees were at the office or at home.”

How Front and Aircall let Jukin Media build efficient communication at scale

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Jukin Media

Operations & Customer Success

"I look for tools that I feel comfortable operating myself, and that's why Aircall worked so well for me."

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Stretford Public Hall

Support

“We’re providing valuable data up the chain of command. They want to know that we're doing a good job, and they want to know how much demand there is for our services.”

Using VoIP to deliver essentials goods and service

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Perfect Strangers

Operations & Support

“We needed something that was much more dynamic, given the fact that we were stepping into a much larger market.”

Global Shares has simplicity at its core – and that’s why Aircall was a perfect match

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Global Shares

Sales

“As soon as I saw it, I thought: this is really simple, straightforward and slick. You’ll find a lot of tools that claim to do what Aircall does, but in reality their technology can’t compete. Aircall not only has the tech capabilities, it’s also extremely easy to use.”

How HONK drives support efficiency with thorough phone integrations

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honk

Support & Operations

“Aircall check-marked some of the most important boxes on our list: affordability, straightforward integration, and a pleasant user experience.”

Centralizing Beaver Group’s Tech Stack Increased Productivity and Adaptability

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Beaver Group

Support & Sales

“It was this all-in-one solution, which also deeply integrated with our CRM with a prime focus on quality and performance. Aircall has this market nailed."

How Aircall Helps AgriWebb Modernize Agriculture

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AgriWebb

Sales & Support & Customer Success

"There's just nothing in the market that compares to it. Aircall allows our staff to do some really incredible things for our customers."

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CommonBond

Support

“We needed a voice platform that could keep up with our business needs. Aircall offered the features we needed — like callback requests and IVR — and provided the best onboarding experience I've ever received.”

NuBrakes Doubles Operational Efficiency Through Phone Integrations

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NuBrakes

Support & Operations

"The 3rd party apps that I've set up, they make my team way more efficient. It's basically the same as if I'd hired another support rep."

How Aircall Helped Subsync Centralize Support and Sales

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Subsync

Sales & Support

"Because we have such a small team, finding platforms that do the heavy lifting for us was one of the most important things."

How Infinityn International Prospects Globally Using Aircall

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Infinityn International

Sales

"Aircall gives us the necessary flexibility and quality we were looking for. It's really a core part of our business.”

How AirTreks takes a Thirty-Thousand foot view with Aircall

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AirTreks

Sales & Support

“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”

How QuickStay Boosted Customer Connectivity With Aircall

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QuickStay

Sales & Support

“We examined several providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices.”

Aircall Helps KOHO Simplify Online Banking

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KOHO

Support & Customer Success

"We don't want to just be another call center support line. We also want to be able to set up one-on-one conversations with users in order to give them a more personal experience."

How MyTutor Uses Aircall to Provide Friction-Free Customer Service at Scale

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MyTutor

Customer Success & Sales

“We want to be able to put data, and the customer-centricity of a support channel powered by data, at the very heart of our operational offering.”

How Humanitix Drives Social Impact with Aircall’s Cloud-Based Phone Solution

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Humanitix

Customer Success & Sales

Ticketing platform Humanitix ditched its landlines to stay true to its mission and provide a positive customer experience.

How Summit Solar Improves Customer Experience With Aircall and HubSpot

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Summit Solar

Sales

"We have increased our quotas by 10% because of the data we've gathered from call tagging and analytics from Aircall," said Sara Kinsella.

How Lynk Uses Aircall with HubSpot to Scale Global Communication

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Lynk

Sales & Support & Customer Success

Lynk uses Aircall’s HubSpot integration to scale knowledge worker recruitment and global customer communication.

With a Call Volume Increase of 45%, Disciple Media Uses Aircall to Boost Sales & Create a Stronger Customer Experience

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Disciple Media

Sales

With cloud-based software from Aircall, Disciple Media boosts sales call volume by 45%.

How Jobilla Scaled Communications and Cut Costs with Aircall

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Jobilla

Sales & Support

Helping businesses grow helped Jobilla grow its international footprint — and its communication challenges.

How Teamleader Focus and Teamleader Orbit Grew Off the Charts Using Aircall

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Teamleader

Sales & Customer Success

“For our phone system, we didn’t want to have to build everything ourselves, so therefore we looked into what is the best in terms of integration with Hubspot. That’s why we went with Aircall.”

Mail Manager Increased Their Impact by Leveraging Aircall and Their HubSpot & Gong Integrations

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Mail Manager

Sales

“The Aircall HubSpot integration is the best I’ve ever seen.” ⸺ Ed Sharp, Mail Manager Sales Operation Manager

Helping Holidu and Bookiply on their high-growth journey

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Holidu and Bookiply

Sales & Support

“The Aircall Zendesk integration has allowed us to kill manual work and save time, since all key information is automatically entered into Zendesk for ticket creation, and we can easily keep track.”

How using Aircall from the outset helped Factorial scale rapidly

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Factorial

Sales & Support

“It’s a tool to train people, and to onboard new employees. The tools are there at your disposal for any sales team to improve its performance. It really is that simple.”

How Aircall improved Sales Confidence’s outbound activity by 40%

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Sales Confidence

Sales

“As a business led entirely by our phone system, I was worried that call quality would dip as we all began to work remotely. In that sense, VoIP put all my fears to rest. Aircall surpassed all my expectations.”

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Wallbox

Sales

“When it comes to the tools we use on a daily basis, the simpler the better. Aircall is so easy and intuitive for the users and has proven to be very efficient.”

How Blenders Eyewear Is Making Waves With Aircall

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Blenders Eyewear

Support & Customer Success

“I can see exactly how many orders we have in a month, how many minutes someone will be on the phone, how many people will need to work certain hours in the day... And the reason why I know all of that is because of Aircall."

How Jayride Soars to New Heights With Aircall

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Jayride

Sales & Support

“Because it’s such an intuitive platform, it’s much easier to make changes on the fly. Creating selections on the IVR, adding users, activating numbers, onboarding people… that stuff has made it easy to manage the whole system.”

Zizoo Makes Boat Holidays Easy, Aircall Ensures Smooth Sailing

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Zizoo

Sales

“If at the end of the day you save a couple of seconds per call, that’s 10 minutes. All of a sudden you have another 2 to 3 hours by the end of the month. It really adds up."

Rezdy Simplifies Online Booking With HubSpot + Aircall

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Rezdy

Sales & Support

"The easy access to call recordings in HubSpot helps sales and customer care teams review client interactions so we can provide a better service to our customers."

How Adyen’s Customer Support Simplifies Global Payments With Aircall + Zendesk

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Adyen

Support

“Aircall’s startup mentality and tech-first approach was something we recognized... We understand the ‘no is not an answer’ mindset!”

How HubSpot + Aircall Help Trekksoft Attract the Right Clients

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Trekksoft

Sales

"We don’t have an office building filled with an unlimited sales team. We have dedicated business development staff who prefer to take a personal approach in understanding each suppliers business."

Aircall + Zendesk help French startup scale internationally

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Sendinblue

Support

"With Aircall, our customers will be able to reach us anytime they want, in any language they want to."

How The Right Tech Helps UNTUCKit Tailor Great Customer Experiences

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UNTUCKit

Support & Customer Success

"The most important thing Aircall is helping us accomplish is gaining true visibility into our customer-phone interactions."

How Home Bay Helps Buyers & Sellers Fast-Forward Real Estate Transactions

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Home Bay

Sales & Support

"Aircall’s integration with Salesforce allowed us to give agents access to key communication channels from one central hub — without compromising call functionality."

How Flexible Phones Brought One Travel Company Closer to Its Customers

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Crystal Travel & Tours

Sales & Support

"Aircall’s ability to set up local numbers means that our customers benefit from reduced rates and our business benefits from the added authority of a local presence."

Spotahome is making real estate loved at last

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Spotahome

Support & Customer Success

"We fell in love with Aircall’s simplicity and great service. And after we integrated it with Zendesk, we were able to save more than 100 minutes per support agent per week."

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SeatGeek

Support & Operations

"Since adopting Aircall, we’ve seen a massive change in our ability to understand our performance."

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Adore Me

Support

"The seamless integration with other tools, such as Zendesk, is a key component of our choice to work with Aircall."

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AS Colour

Sales & Support

Learn how AS Colour uses Aircall’s cloud-based call center to deliver great customer experiences and seamlessly grow its global premium apparel brand.

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