Flexible call distribution
Distribute calls across a team, in sequence, all at the same time or evenly across teammates. Update your distribution rules in one click.
Shared call inbox
Share a team view of all calls that need follow-up. Archive a call once follow-up is complete: your entire team will see.
Assign and comment calls
Assign calls to a specific teammate so it pops up on her To Do list. Add context with a comment if you'd like
Share contacts you create with your team so everyone knows who's calling. Keep some contacts private if you'd like.
Unlimited concurrent calls
Make and receive as many concurrent calls as you'd like on your numbers. Without limit.
Choose to record or not the calls on each of your numbers, to better monitor your performance as a team.
Real time modifications
Add or remove users associated to a number in one click.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
Let each teammate be reached directly at any moment by dialing his/her 3-digit extension