What Features Can I Expect From the UK’s Best VoIP Providers?

VoIP is one of the most important telecommunications systems of the 21st century. However, to make the most out of this technology, it's important only to work with one of the best VoIP providers in the UK. By taking advantage of all the features that Aircall provides, our VoIP platform can truly revolutionise how you do business, revitalising your entire voice communications strategy.

How Does VoIP Work in the UK?

VoIP is a communications platform that refers to making phone calls via the Internet, as opposed to through a traditional phone line or mobile network. A VoIP system receives your analogue voice signals (sound waves), converts them into digital data, and transmits that data over your broadband line to your router.

Essentially, VoIP is a practical way to make a phone call. Once set up, the best VoIP providers are a far more affordable solution than a traditional phone line.

Which VoIP Provider is the Best in the UK?

All VoIP products are an improvement over a traditional telecommunications setup. However, you don’t want to waste your time and money on a VoIP system that doesn’t include the features you and your business need to help take it to the next level. That's why it's so important to choose one of the best VoIP providers in the UK for your telecommunications setup.

Ideally, you should choose a VoIP provider with plentiful features, as those you don’t consider necessary in the present could save you once your business expands. If you sign with the wrong provider, however, you’ll be stuck with a contract you can’t get out of and a VoIP service that doesn’t suit your needs.

Aircall is proud that many users consider us among the best VoIP service UK providers around. An all-in-one telephony platform, we offer a vast range of key features. These features include:

  • Toll-free numbers

    Promote toll-free numbers with codes from any region or country you do business in.

  • International numbers

    Promote international numbers in any country, no matter where you are in the world.

  • Call conferencing

    Maintain constant collaboration with your team, regardless of distance, by hosting video calls with up to five people at a time.

  • SMB business text messaging

    Exchange text messages with your contacts to maintain communication whenever needed.

  • Call recording

    Enhance quality control by reviewing recordings of calls among staff and with your customers.

  • Queue callback

    Allow customers to opt of a call and wait to receive an inbound reply from you when convenient..

  • Business phone app for mobile

    Access the best Aircall features on-the-go with the Aircall business app for mobile devices.

  • Call monitoring

    Monitor live calls to enhance both employee training and the customer experience.

Our one-stop telecommunications solution ensures your prospects never have trouble reaching you. You’ll have your very own virtual call centre and never have to limit your availability to standard business hours again.

Aircall also offers third-party integration, allowing you to use our service with many popular business applications, including the following:

  • Salesforce

    The cloud-based CRM gathers all your customer data together in one place.

  • Hubspot

    The cloud-based CRM helps align your sales and marketing teams, boost ROI, foster sales enablement, and generate leads by optimising your inbound marketing strategy.

  • Zendesk

    An online help desk solution with advanced functionality to help your sales and support teams handle queries from sales prospects and existing cuStomers.

  • Intercom

    The live chat messaging platform helps your sales and marketing teams build better customer relationships through personalisation and real conversations.

How Much Does VoIP cost in the UK?

A voice communication strategy is one of the most important aspects of a modern, customer-centric approach and is worth the investment. In fact, in the UK, a VoIP service is far more affordable than alternative communication systems.

VoIP pricing in the UK is broken down into upfront costs and monthly costs. Fortunately, upfront costs are minimal when it comes to VoIP in the UK. In most cases, you can expect to pay a standard monthly fee. VoIP UK fees start at around £10 per user per month for a basic package, although features are limited at that price range.

Many VoIP UK companies will offer you different packages to choose from, such as Essentials, Professional, and Custom, and with the option to upgrade your package at any time. Some UK VoIP companies like 4Com and Lily Comm prefer to only offer a Custom package based on your individual needs.

If you’re looking for an option rich in features, you can pay from as little as £25 per user per month on the Aircall platform. This includes free minutes, 80+ Integrations and API access, and one of our more popular features, the ability to create a virtual office.

A virtual office is popular among British businesses, as it streamlines your communications system. Your call centre agents can operate from home, a remote office, or your call centre, forming a hybrid workplace. Rumours that such a setup reduces productivity are false. Productivity in hybrid work environments is just as high as that of traditional business setups.

How to Choose a UK VoIP Provider?

There’s a long list of factors to consider when deciding which UK VoIP service to choose. So make sure you know what you’re looking for and note down your criteria. Then make a shortlist of providers and ensure you only work with one of the best VoIP providers in the UK. Writing down your criteria ensures you remain organised and can remind yourself of those features most important to you.

Making the transition from a traditional phone line to a VoIP platform is a big leap. So only consider those elements essential to your telecommunications systems.

Consider features you aren’t getting from your Public Switched Telephony Network (PSTN) and that one of the best VoIP providers the UK can offer VoIP. Your criteria may include such features as Computer Telephony Integration (CTI), unlimited concurrent calls, and call monitoring. That’s just for starters. Aircall includes all of these and more.

How to Get a Virtual UK Phone Number?

Get in touch with one of the best UK VoIP providers, and they’ll offer you a package that includes a virtual number. Aircall will provide you with a virtual number, along with a whole host of other features that suit your specific needs. You may even be offered a dedicated account manager to ensure everything runs as smoothly as possible.

One of the best VoIP providers in the UK will have your virtual phone number set up within minutes. Once it’s set up, your incoming calls will be directed to a landline or mobile number of your choosing. That way, you can operate a virtual UK business number, no matter where you are in the world. And you won’t have to miss out on any opportunities that may come your way.

Can I Get a Free UK Phone Number?

Don’t make it harder for your prospects to reach you by having them call an international number from abroad. Having a toll-free number that’s forwarded to your phone allows them to contact you with ease. A number recognised in a prospect’s local country will make them feel they can trust you as a business. Working with one of the UK’s best VoIP providers is one way to expand your operations to international markets.

Having a toll-free number for your UK business helps to establish your company in any location you serve, whether you’re trying to recruit staff or win new business. That means more business calls. A higher volume of business calls means more chances of converting prospects into buyers. As such, it's a desired feature for many companies looking to work with a business VoIP provider in the UK.

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