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Learn everything about VoIP with our VoIP FAQ
Why should I use VoIP?
First of all, VoIP technology makes it possible to shed the constraints of the traditional telephony network. Also called the public switched telephone network, this is the classic network for landlines. It transmits voice as electrical signals over a physical network of copper wires.
Unlike the public switched telephone network, VoIP offers all of the potential and features of high-speed Internet. As long as you have an Internet connection, you can place and receive calls everywhere in the world, using any device: a computer, smartphone, tablet or IP phone.
IP telephony is especially useful for companies and units that deal with high call volumes, such as call centers, marketing departments and customer service.
Why? Because VoIP technology has many applications for these lines of business:
- you can place and receive calls with any device connected to the Internet, while keeping the same phone number
- you can link your IP telephony solution to your computer system, which opens up access to more possibilities
- you can reduce your operating costs, particularly for international calls
- you can improve your customer service through features that optimize your teams’ efficiency
- you can easily track your telephony activity with designated tools.
What are the advantages of VoIP?
VoIP, based on Internet protocols, has many advantages over the regular switched telephone network, starting with the fact that service providers have been transitioning away from the latter since 2018.
- Lower cost: the operating costs for an IP telephony or VoIP system are much lower because they use IP networks instead of analog phone lines. Long-distance phone calls, in particular, do not lead to surcharges as they normally would over the switched telephone network.
- Ease of use: not only does it allow unlimited communication, VoIP technology is relatively simple to set up, especially when it’s hosted in the cloud. You can also centralize all of your communication tools within a single platform.
- Greater mobility: instead of relying on landlines installed at workstations, VoIP systems can be used with a simple softphone (software). No need for physical phones! Calls can be placed and received from any device connected to the Internet (smartphone, tablet, laptop, etc.), anywhere in the world.
- Even more features: with VoIP, you can connect your computer system to your telephony system. This is called computer-telephony integration, or CTI. Integration allows you to make the most of additional tools to manage your telephony activity (call recording, call queues, CRM integration, etc.).
Read more about VOIP
- How VoIP Works, and Why it’s Better for Your Business
The science behind VoIP is complex, but we at Aircall want to help you gain a better understanding of how it works, and why it makes sense to use VoIP technology for your business phone.
- Softphone Solutions for Businesses: Types and Advantages
Softphones eliminate the need for physical desk phones or an office setting. Cloud-based softphone solutions provide productivity and cost-saving benefits.
- What Every Business Should Understand About VoIP Security
We answer some of the biggest security risks involved in using VoIP technology and find out what you can do to protect your business from attack.