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Why a Business VoIP Phone Service Is the Right Choice for Companies of All Sizes and How It Will Empower Your Workforce to Excel

Is your business looking to optimize internal and client-facing communications? This article will break down what a business VoIP phone service is, the advantages to using VoIP for business, tiered pricing options for monthly VoIP service, why VoIP is better than a landline, types of businesses that need VoIP phone services, and more.

If your business is looking for an easy, cost-effective, and integrated solution to call management, a cloud-based VoIP service may be the right solution for you. From streamlining how sales teams interact with customers to optimizing customer support experiences, there’s a lot that VoIP for business can do. Read on to learn more.

What is a business VoIP phone service?

A business VoIP phone service is a cost-effective call management solution for small, medium, and large businesses. A business VoIP phone service enables unified business communications: calls, texts, email, or chat over the internet. It can integrate with other software for business applications and offers unprecedented versatility and flexibility. There are many advantages to using VoIP phone services:

  • Productive B2B communication. Businesses can easily communicate with employees and clients from anywhere in the world, enjoying global reach at local rates. Businesses can plug a VoIP system directly into CRM, sales, support chat, email, and more. By connecting calls to your office tools, you can track, record, stay informed, and have an overall more productive remote workforce.

  • Efficient B2C communication. Depending on the nature of your business, online customer support can sometimes be more useful than contact forms or live chats. Share a toll-free number with customers and benefit from the connectivity of VoIP integration.

Is VoIP worth it for small businesses?

Many small businesses don't have the time or money to invest in landline infrastructure. Compared to a landline, a business VoIP phone service offers a lot of advantages. Here are the VoIP features that offer the most benefits for small businesses:

  • Accessibility. Your teams can talk anywhere with an internet connection. With more businesses boasting remote workers and/or work-from-home policies, the flexibility of VoIP has become vital to teams around the globe.

  • Affordability. VoIP slashes phone-related costs for the average business by 40–80%. These are cost savings that can be used to grow your business, rather than pay for outdated technology.

  • Scalability. VoIP lets you capitalize on your opportunities to grow, rather than waiting on new phone purchases and landline installations.

  • Simplicity. The ease of use that comes with a VoIP system stems from modern software and user-friendly interfaces. Managers can focus on growing their teams rather than fielding troubleshooting questions from confused employees.

How much is VoIP monthly?

The monthly cost of VoIP for your business depends on which tiered pricing option is right for your company. Here’s a short overview of our packages:

  • The Essentials package has all the basics to get your team talking. This package costs 30€/user per month and comprises a flexible voice solution that’s easy to set up, integrate, and manage.

  • The Professional package has all the Essentials features, plus advanced solutions to help boost productivity and performance. This package costs 50€/user per month.

  • Custom packages can be created to align with your company’s individual needs. Call us for details.

From the initial setup to the lack of maintenance, the cost of a business VoIP phone service is lower than that of landlines. By minimizing phone-related costs, your business can invest in what really matters—your product and your people.

Is VoIP better than a landline?

VoIP is better than a landline for several reasons. Unlike older phone systems, VoIP transmits over an ethernet connection and doesn’t rely on a physical switch to route calls or switch between callers. Even though most modern phone systems (IP-PBX) use VoIP technology to facilitate on-premises calls, they lack most of the capabilities of full-scale VoIP phone systems.

Here are five advantages to using VoIP instead of a landline:

Lower communications costs. Running a business VoIP phone service is less expensive than using a landline phone system. You can still have your own business phone number, call rates are lower, and international minutes are heavily discounted in VoIP subscriptions. VoIP system installations and maintenance costs are also substantially less than wired alternatives.

  • Increased flexibility. VoIP technology allows you to make and receive calls from multiple devices. Through softphone apps, your smartphone, laptop, or tablet can just as easily place and answer VoIP calls. VoIP works from anywhere in the world where there’s a stable internet connection.

  • Improved scalability. VoIP phone system providers offer easy scaling options that allow businesses to increase or decrease the number of users and phone features at any time. Scaling a traditional phone system would involve laying copper wiring, upgrading switching hardware, and buying new headsets—all of which are tedious and expensive.

  • More call features. Business VoIP phone services allow users to multitask communications using various tools simultaneously thanks to a host of automation features like interactive voice response, call recording, and more that you won’t find on other phone systems.

  • Superior quality. VoIP connection and reception quality are far superior to traditional phone technologies. While landline systems often result in muffled voices and distorted dial tones, VoIP preserves voice and video quality.

What kind of internet speed do I need for VoIP?

If you’re considering setting up a business VoIP phone service, it’s important to ensure that you have the right internet speed or bandwidth. Businesses with call centers need to pay this special attention. Aircall requires at least 64Kbps (upstream and downstream) for each concurrent call.

Aircall also requires an appropriate amount of bandwidth to be able to operate with your integrations, contacts, and any other software your team may be using while making calls. A rough estimate is around 1 Mbps per person.

Run this test to estimate your network's current bandwidth capabilities.

We strongly recommend using an ethernet connection instead of a WiFI connection. If your computer doesn't have an ethernet port, you can use one of the following adapters:

What types of businesses need VoIP phone services?

Almost every type of business needs VoIP phone services, including startups, scale-ups, companies that grow seasonally, international companies, and enterprise companies. This wide range of businesses can all benefit from business VoIP phone services in different ways.

  • Startups and fast-growing companies can benefit from monthly payment systems and tiered pricing that allows for upgrades like more phone lines and expansion into different geographical ranges.

  • Businesses that need to scale seasonally can easily add or remove users on the platform during the high or low season without hassle.

  • International businesses can purchase local numbers anywhere in the world globally, making it affordable for international customers to contact sales or customer service teams.

  • Enterprise companies in markets around the world often have wide-ranging VoIP or PBX infrastructures that are costly. A business VoIP phone service offers flexibility, reliability, and reach while lowering operational costs.

Why is a VoIP phone service good for medium-size businesses?

A VoIP phone service is good for medium-size businesses because it offers robust, enterprise-level communication solutions at affordable rates thanks to tiered service packages. Business VoIP phone services also help organizations integrate existing digital resources such as CRM systems, cloud, helpdesks and call centers, and e-commerce platforms with VoIP services.

Business VoIP service providers also deliver added value through leveraging industry insights to improve your employees’ performance, like this piece on leveling up phone skills.

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