Blog - Page 20 of 29 - Aircall Blog

How Mention Uses Aircall to Boost Sales and Customer Success

Mention, a media monitoring software company, has been using Aircall’s VoIP phone system for more than three years. Founded in 2012, Mention rapidly acquired over 650,000 customers. The platform helps companies track their web and social media presence and draw analytical insights. Thanks to Mention, marketing leaders can evaluate their brand’s reputation and influence alongside […]

18 August 2017

Use Case

4 Trends Forcing Companies to Compete on Customer Experience

What gives your company its competitive advantage? Inside most organizations, the assumed answer still falls into one of these four categories: Superior products Cheaper prices Smarter promotions Better placements But as marketers debate which of The 4 Ps will deliver their big break, the marketplace is pointing toward an inconvenient truth: Sooner or later, every […]

15 August 2017

Customer Experience

How Strong Customer Support Benefits Every Department

Today’s marketplace doesn’t tolerate poor customer support. Bad news travels fast in the digital age, and your customers likely have more alternatives and fewer switching costs to consider than ever before. For this reason, strong customer support has emerged as a greater differentiator than price for businesses looking to stand out in the eyes of […]

8 August 2017

Customer Happiness

7 keys for irresistible customer onboarding experiences

Contrary to what your sales team might be chanting as they uncork that bottle of champagne, a customer’s loyalty isn’t won when they sign up for your service. Relationships can quickly sour if customers fail to see value in your solution, find it too difficult to use, or simply lose interest. In era when one […]

28 July 2017

Customer Happiness

How iotum Uses Aircall and Desk.com to Foster Complete Customer Conversations

Since 2004, iotum has been building and acquiring a versatile suite of communication tools fit for businesses of all sizes. Its flagship product, FreeConference.com, offers video conferencing, international dialing, call recording, and screen sharing features. In order to better serve its diverse clientele, iotum uses Aircall’s cloud-based phone software because of its simplicity, flexibility, and […]

25 July 2017

Use Case

How to remain competitive during the summer business slump

It’s summertime, and the living is easy. Unfortunately, the peril lies in taking it a little too easy. The summer months mean a change of rhythm for many businesses: some see their activity increase, but most notice a summer business slump. In fact, a Captivate study finds that overall productivity dips by 20% during the […]

10 July 2017

Support

Aircall and Kustomer team up to bring support data to your phone calls

We’re delighted to announce our partnership with Kustomer, whose intelligent support CRM now integrates flawlessly with Aircall’s phone system. Kustomer aims to transform the way businesses serve their customers by providing a CRM which streamlines support operations and increases support teams’ productivity. Their software centralizes customer interactions over multiple channels, and empowers support representatives to […]

5 July 2017

Product Update

How to succeed internationally from your home office

Nowadays, an ever-growing list of companies and professionals opt to work remotely. The number of remote workers has been steadily rising since the 90’s. This increase is easily explained: a majority of telecommuters report heightened productivity and reduced stress, and their employers notice a lower employee turnover and savings in operating costs. You may be […]

29 June 2017

Call Center

How the new Aircall-Salesforce integration powers up your business

Here at Aircall, our mission is to add value to your voice channel by connecting our phone system to your essential business tools. As the world’s most-used CRM software, Salesforce has always been a key part of that plan. And with the debut of our new Aircall-Salesforce integration, it’s never been easier to spark smarter […]

6 June 2017

Product Update

How to use click-to-dial and 7 other tricks to be better at sales

Sales is an incontrovertibly competitive field. So naturally, the competitive people who make up that field are always looking to improve their performance, from first contact to close. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. Boosting sales […]

19 May 2017

Sales

5 customer support job descriptions to build an all-star team

As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. Here are five customer support […]

16 May 2017

Support

Hunting vs. Farming Customers: A virtuous cycle between Sales and Success teams

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the […]

15 May 2017

Sales

4 ways a collaborative phone solution will benefit your customers

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A collaborative phone solution is a phone setup which unifies communication (both internal and external) across your whole team and your various business tools. How does a collaborative phone solution work? Computer […]

11 May 2017

Call Center

WeWork brings Aircall's call center software to their brand new Services Store

Aircall is excited to announce our partnership with WeWork on the launch of their new WeWork Service Store, a brand-new integrated hub for business services that gives members the freedom to do what they love without the hassles of traditional business management. Aircall’s partnership with WeWork fits in perfectly as the platform has teamed up […]

9 May 2017

Customer Happiness

How to Recruit Your First Customer Support Employee

We’ve looked at how to successfully scale your customer support team before. But before you can scale your team from one to five, or ten, or a whole busload, you need to start building it. What about your very first scaling operation, the one from zero to one? This article will explain how to recruit […]

5 May 2017

Support

Illustration of a pair of green headphones on a yellow background

6 Best Practices for a Successful Outbound Calls Strategy

There are many factors that determine the success or failure of an outbound call effort. Most of these factors can be tipped in your favor with the right sales planning and preparedness. Approaching an outbound campaign requires a sound outbound calls strategy. Detail your outbound calls strategy Your outbound call strategy needs to be defined […]

21 April 2017

Call Center

How To Empower Your Team When You're Working across Time Zones

More and more businesses and teams lean in favor of working across time zones, but engineering the success of remote teams is a balancing act. Managing a team working across time zones conjures up chilling imagines: missed meetings, botched communication, teammates in Asia staying up late to chat to a Californian having his morning coffee. […]

19 April 2017

Customer Happiness

Boost Your After-Call Work with Aircall’s “Wrap-Up Time” Feature

Whether you’re working sales or support, a great deal of your time is dedicated to after-call work. Aircall wants to help agents breeze through their after-call work by introducing a brand new feature : wrap-up time. When a call ends, agents need some time to perform the tasks relative to post call work. These include […]

14 April 2017

Product Update

Page 20

How Mention Uses Aircall to Boost Sales and Customer Success

4 Trends Forcing Companies to Compete on Customer Experience

How Strong Customer Support Benefits Every Department

7 keys for irresistible customer onboarding experiences

How iotum Uses Aircall and Desk.com to Foster Complete Customer Conversations

How to remain competitive during the summer business slump

Aircall and Kustomer team up to bring support data to your phone calls

How to succeed internationally from your home office

How the new Aircall-Salesforce integration powers up your business

How to use click-to-dial and 7 other tricks to be better at sales

5 customer support job descriptions to build an all-star team

Hunting vs. Farming Customers: A virtuous cycle between Sales and Success teams

4 ways a collaborative phone solution will benefit your customers

WeWork brings Aircall's call center software to their brand new Services Store

How to Recruit Your First Customer Support Employee

6 Best Practices for a Successful Outbound Calls Strategy

How To Empower Your Team When You're Working across Time Zones

Boost Your After-Call Work with Aircall’s “Wrap-Up Time” Feature

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