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The smoother your customer's phone experience is, the higher likelihood you can increase that customer's lifetime value.
The Importance of a Smooth Customer Phone Experience

A smooth customer phone experience is much like having a warm conversation with a good friend.  With that in mind, think about what it is that makes a conversation with your friend...

Nicholas PriceMarch 15, 2021
9 Minutes
Customer Experience
Your CSAT score is a measurement to better understand overall customer satisfaction.
What is a CSAT Score?: Measuring Customer Satisfaction

CSAT is a term that’s used frequently in marketing. With all the work that goes into product development, manufacturing, and marketing, customer success often comes down to the res...

Nicholas PriceFebruary 19, 2021
7 Minutes
Customer Experience

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