It feels good to have the power. That’s right — the power. For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivab...

Daniel WeissDecember 15, 2017

3 Minutes

Customer Happiness

Listen in on a couple of your support agents commiserating over coffee and you might hear phrases like “irritating,” “infuriating,” or “impossible to work with.” If they’re referri...

Greg SmoragiewiczSeptember 21, 2017

3 Minutes

Support