customer journey map
How to Create a Customer Journey Map and Improve CX

This article is part two of a series on customer journey mapping. The first article looked at the usefulness of the process for your business. This second one explains how to plot ...

customer service stress
How to Stop Customer Service Stress from Ruining Your Day

Over the past twenty years, an overwhelming amount of studies have conclusively demonstrated that work-related stress negatively affects a growing number of people. Customer servic...

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