Business Phone System: Its Time to Use VoIP

VoIP is an acronym which stands for voice over internet protocol. It can be defined as the phone calls made over a data network. When it comes to their business phone system, most ...

call center improvisation
Teach your agents the art of call center improvisation

Today’s business environment is a far cry from what it was some 50 years ago. The business of today is placed under closer watch and scrutiny by customers thanks to the recent dawn...

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