Aircall's 2018 Customer Support Strategy Survey (Full Report)

Aircall’s 2018 Customer Support Strategy Survey (Full Report)

The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include:

  • Strategic objectives & obstacles
  • Top tracked metrics
  • Most used channels
  • Employee development plans
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Aircall’s 2018 Customer Support Strategy Survey

Aircall’s 2018 Customer Support Strategy Survey was designed to reveal which priorities, objectives, and obstacles are on the minds of managers in the year ahead.
Aircall’s 2018 Customer Support Strategy Survey (Full Report)
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