Aircall's 2018 Customer Support Strategy Survey (Full Report)

Aircall’s 2018 Customer Support Strategy Survey (Full Report)

The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include:

  • Strategic objectives & obstacles
  • Top tracked metrics
  • Most used channels
  • Employee development plans
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Aircall’s 2018 Customer Support Strategy Survey

Aircall’s 2018 Customer Support Strategy Survey was designed to reveal which priorities, objectives, and obstacles are on the minds of managers in the year ahead.