Grasshopper will exit the UK market this April, leaving many customers searching for a replacement phone provider. And while we understand nobody wakes up in the morning excited to find new phone software, we can assure you a switch to Aircall’s cloud-based system would be painless and productive.
Here’s a quick preview of what life with Aircall could be like for you.
Grasshopper has pledged to help you port your numbers over to a new carrier. Aircall has been on the other end of this equation hundreds of times, helping incoming clients retain their numbers and avoid missed calls resulting from customer confusion.
Once you’re settled in, we’re happy to hop on a call and introduce you to Aircall! The layout is easy to learn, but it never hurts to have a local show you around.
Simple, Customizable, and Powerful
As one client recently told us, switching to Aircall from other cloud-based phone software feels like switching from Windows XP to Snow Leopard.
Grasshopper’s phone system was geared toward ease-of-use, which we fully endorse, but simplicity shouldn’t be limiting. Aircall’s extensive capabilities are there if you need them and hidden if you don’t.
Our dashboard is intuitively (and beautifully) designed so newly appointed admins can be productive within minutes. Tasks that might require an email to the IT department on other platforms are easily solved in a few clicks.
With Aircall you can:
Add local or toll-free numbers around the globe
Warm transfer calls to teammates
Route calls according to skill set and availability
Add new agents to your roster in seconds
Answer calls anywhere using our mobile app
Share call info with your other communication channels (more on this in a bit)
Access links to call recordings for accurate training and quality assurance
Listen-in on active calls and “whisper” advice to agents (helpful during onboarding)
And many more actions which can be viewed here
Superior UI is essential to Aircall’s identity, but beneath a simple facade lies a world of customizations.
Productive and Integrated
We’re living in the age of multichannel communication. Chat, email, phone, and social media are all acceptable ways to seek support or request information from a company.
Aircall natively syncs with the most popular CRMs and support channels, meaning all essential information — notes, call recordings, analytics — are instantly shared between platforms and auto-populate the correct fields. In-demand integrations include Salesforce, Hubspot, Pipedrive, Zendesk, and many more. See for yourself on our integrations page.
(And if you’re eager to get your hands dirty, we even let you build your own integration via our open API.)
Informed by Real-Time Analytics
Accurate and intelligible call data will help you make smarter staffing decisions, train your agents more effectively, and keep an eye on service quality as your business expands.
Aircall’s analytics dashboard is easy to customize and interpret. View individual agent statistics as well as team overviews, and absorb info in increments ranging from hourly to quarterly.
If you’re wondering how you can use this information to reap real results, check out our series on what to do with your call data.
Try it Out
With all that said, the best way to become familiar with the Aircall experience is still our risk-free, 7-day trial.
Published on October 3, 2023.