All great relationships require work. That’s why we recently invited NYC’s best and brightest CX pros to our office for an event focused on taking customer relationships to the next level. We teamed up with our friends at Greenhouse, Untuckit and Flatiron Health to to lead a candid conversation about what brands can do to inspire long-term customer loyalty. […]
The automation of repetitive and difficult manual tasks is a welcome component of modern life, bringing prosperity and freeing up time and labor. However, the introduction of intelligent technology is posing uncomfortable questions in the modern workplace. Across all industries, and particularly in customer service, professionals are starting to wonder: Will we be replaced by […]
Gone are the days when every employee stuck around long enough to celebrate their 10th anniversary. Today’s top talent has their pick of options when it comes to places to work — and they know it. So how do you attract the best when you’re competing against a crowd of other employers ? Well, sometimes […]
Keeping employees motivated takes effort and practice. Although it may be hard to spot, and even harder to quantify, low morale can trip up even the hardest working teams. This is a serious issue in Customer Service and Support teams which rely heavily on teamwork to keep customers happy. While it’s common to have one […]
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders Purpose This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result? Methodology Data in this report comes from a February […]
Technology has made it easier than ever to list or book a homestay experience. But these more intimate accommodations also require more trust than a traditional hotel transaction. Homeowners must trust that the time and money they personally invest in preparing their property will be rewarded with a safe and reliable revenue stream. Tenants must […]
Millions of men over the age of 30 are currently suffering from an embarrassing condition. Perhaps you’ve already heard about it in a TV or radio ad. We’re talking, of course, about the sloppily untucked dress shirt. (Yes, that Casual Friday staple seen in offices around the country.) Thankfully, one of Aircall’s New York City […]
Months of stress, pounds of paper, and waves of regret over whether you could’ve gotten a better deal. Historically, these have been the inevitable side effects of buying or selling a home. Now, one San Diego startup is poised to disrupt that equation with a smart take on a familiar formula. Not only does its […]
The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. Aside from being a universal-punching bag for politicians, it can seem like a huge undertaking, especially for young companies. You may be asking yourself: Is it really necessary? Will I regret this move? Is it too much too […]
Nothing inspires summer vacation plans quite like a winter in Boston. But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. Dangerous driving conditions had forced many Crystal Travel & Tours’ employees to work from home, leaving them disconnected from […]
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