Today’s customers expect more. Customer support as a service is the key to meeting those expectations. As a business you should strive to deliver the best overall customer experience. Historically, customer service does not get a great reputation. Customers frequently feel they have to put up with long wait times, marginal customer service and canned […]
(Editor’s note: This post was originally published in 2017 and has recently been updated to reflect more accurate and up-to-date information) A virtual call center is a contact center whose customer support agents or sales reps work remotely. Instead of working from an on-site business location, virtual agents help customers from a different third-party location, […]
(Editor’s note: This post was originally published in May 2018. It has been updated with relevant information and additional context) In today’s world of indirect, text-based communication, many conversational skills are underdeveloped. However, the telephone is still a vital business tool, critical to both sales and customer service professionals. To truly excel in these careers, […]
In the past week, you’ve probably conducted a financial transaction through Adyen’s unified commerce payments platform without knowing it. With customers ranging from tech giants like Airbnb and Spotify to retail staples like Gap, Adyen is the unsung hero behind billions of dollars in payments each year. Since they process all common payment methods and […]
All great relationships require work. That’s why we recently invited NYC’s best and brightest CX pros to our office for an event focused on taking customer relationships to the next level. We teamed up with our friends at Greenhouse, Untuckit and Flatiron Health to to lead a candid conversation about what brands can do to inspire long-term customer loyalty. […]
Gone are the days when every employee stuck around long enough to celebrate their 10th anniversary. Today’s top talent has their pick of options when it comes to places to work — and they know it. So how do you attract the best when you’re competing against a crowd of other employers ? Well, sometimes […]
Keeping employees motivated takes effort and practice. Although it may be hard to spot, and even harder to quantify, low morale can trip up even the hardest working teams. This is a serious issue in Customer Service and Support teams that rely heavily on teamwork to keep customers happy. While it’s common to have one […]
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders Purpose This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result? Methodology Data in this report comes from a February […]
Technology has made it easier than ever to list or book a homestay experience. But these more intimate accommodations also require more trust than a traditional hotel transaction. Homeowners must trust that the time and money they personally invest in preparing their property will be rewarded with a safe and reliable revenue stream. Tenants must […]
Millions of men over the age of 30 are currently suffering from an embarrassing condition. Perhaps you’ve already heard about it in a TV or radio ad. We’re talking, of course, about the sloppily untucked dress shirt. (Yes, that Casual Friday staple seen in offices around the country.) Thankfully, one of Aircall’s New York City […]
The phone system for modern business
