The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. Aside from being a universal-punching bag for politicians, it can seem like a h...

Daniel WeissJune 28, 2018

4 Minutes

Support

I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for...

Greg SmoragiewiczMarch 22, 2018

1 Minutes

Support