It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020 67...

Greg SmoragiewiczOctober 16, 2018

5 Minutes

News

Editors Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSyncs award-winning blog In The Pipeline and a featured writer in various tech publications and websi...

Greg SmoragiewiczJune 15, 2018

2 Minutes

Customer Happiness