Todays customer wants to be treated like the monarch of a small European nation. In the age of multichannel communications, these noble customers are coming at your support staff f...

Daniel WeissJanuary 26, 2018

3 Minutes

Call Center

Do you have abandonment issues? Wait. Sorry. I should probably specify what I’m asking here. Do customers abandon your phone support lines more frequently than you’d like? Okay. Go...

Greg SmoragiewiczNovember 2, 2017

4 Minutes

Call Center