The ability to set up quickly and scale efficiently is vital to growing teams. During this critical time, hiring, onboarding, and training are at the forefront of every manager’s mind. The tools we use to help us get to where we need to be should be making the ramp-up process easier, not harder.
And while Aircall users are accustomed to a simple setup that lets you start a conversation anywhere in the world in minutes, we still believe there’s always room for improvement.
That’s why we’re excited to roll out our new numbers feature this week.
Thanks to the new redesign, you can now:
1. Track your customer’s incoming call journey from start to finish.
2. Have more flexibility on call recordings.
3. Easily define settings and tasks directly from your dashboard.
4. Quickly manage and update your business hours in one place.
5. Instantly add or remove members from a call distribution tree in one click.
Why We Built It
We know that our customers want to understand their customers better. The redesigning of our numbers setup structure puts that idea first and foremost, prioritizing the need for better customer experiences all across the board.
One important factor that went into the new update was our user’s privacy concerns — specifically around call recordings. We have now made it easier for you to decide when you want to record a call (or not), based on your industry regulations and customer agreements.
This simplified structure also lets you define and track exactly what your customers experience when they are calling your team. Features like call distribution, adding and deleting teams, and customizing your music and messages are easier to manage, right from your dashboard.
“The redesigning of our numbers setup structure puts helps you prioritize your customer experiences across the board.”
These insights let you in on key information that helps you make more informed decisions and optimize your customers’ experience.
How it Works
Setting up business hours is easier than ever on our redesigned interface. You can pick what times you’re open and closed each day directly from the dashboard, and quickly change them when needed.
Simply add or remove members from each call distribution by selecting the agent’s name directly from the tree. Then adjust teams, call distribution, and ring time with just one click.
Manage your call recording settings and customize your welcome message directly from the dashboard.
The new numbers update is more than just a user-friendly experience. It enables you to simplify your workflow, letting you save precious time and focus on decisions that will empower your team and delight your customers.
To find out more about how our new number setup works check out our FAQ here.
Published on February 23, 2023.