We believe in the power of conversation. Until now, that has meant focusing exclusively on voice, the communication channel that people rely on for the most urgent and sensitive support inquiries, and that allows an account executive to listen for inflection and tone during a sales call. Nothing replaces a live, in-the-moment, back-and-forth conversation. But […]
We decided to completely rebuild and relaunch our iOS mobile application. This decision wasn’t made lightly, and involved many months of deep engineering work. The end result — we hope — is a more delightful mobile app experience for our customers. Greater reliability Faster app performance A more beautiful and intuitive design We want our […]
Part of growing a business involves expanding globally. We want to continue to support our customers by making it easy and intuitive to create a local presence no matter where they are in the world. With Aircall, businesses can purchase local phone numbers across the globe. These familiar numbers improve productivity and help you get […]
This is a guest written post by Carlotta Riesser, Product Manager at Aircall. One thing that struck me when I joined Aircall is how every stakeholder is dedicated to our client’s well-being. From product and tech, to sales and support – each team is committed to making sure our customers are happy and satisfied with […]
The new Aircall phone is on the way! The Aircall product and engineering teams have been hard at work strengthening our desktop phone with updated code and a fresh design. This is a major update, and it’s been developed with passion — and thousands of hours of research, design, coding, and testing. Over the past […]
The ability to set up quickly and scale efficiently is vital to growing teams. During this critical time, hiring, onboarding, and training are at the forefront of every manager’s mind. The tools we use to help us get to where we need to be should be making the ramp-up process easier, not harder. And while […]
Aircall is the complete business phone system of the future. When used by itself, it’s a powerful communication tool with a complete set of features, vital to every sales operation. This efficiency increases exponentially when Aircall is seamlessly integrated with your Pipedrive CRM. Built in partnership with Pipedrive’s development team, this airtight integration: Helps sales professionals […]
A Category Breakdown Aircall was recently ranked the No. 2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. We’re humbled to once again be recognized as an industry leader and eager to maintain our spot on the podium moving forward. So let’s sift through the final scorecard […]
Aircall believes software is the only foundation for a modern phone system. But, there is one type of hardware we’re becoming quite fond of: Following our November victory at French Touch Dreamin’, Aircall took home another trophy today at London’s Calling — the largest Salesforce community event in Europe. In our winning Demo Jam presentation, you […]
Aircall customers have always enjoyed the ability to assign multiple employees to a single phone line — or multiple phone lines to a single employee. But as they continue to add more staff, managing every employee assignment on an individual basis becomes a real headache. That’s why we’re excited to announce our TEAMS feature. What’s […]
We’re delighted to announce our partnership with Kustomer, whose intelligent support CRM now integrates flawlessly with Aircall’s phone system. Kustomer aims to transform the way businesses serve their customers by providing a CRM which streamlines support operations and increases support teams’ productivity. Their software centralizes customer interactions over multiple channels, and empowers support representatives to […]
Here at Aircall, our mission is to add value to your voice channel by connecting our phone system to your essential business tools. As the world’s most-used CRM software, Salesforce has always been a key part of that plan. And with the debut of our new Aircall-Salesforce integration, it’s never been easier to spark smarter […]
Whether you’re working sales or support, a great deal of your time is dedicated to after-call work. Aircall wants to help agents breeze through their after-call work by introducing a brand new feature : wrap-up time. When a call ends, agents need some time to perform the tasks relative to post call work. These include […]
A help desk is necessary to any company wishing to streamline their customer support processes. As a tool, it addresses all support and assistance needs and helps your support team handle customer requests.However, taking down every customer’s information in the midst of a call can be a hassle. That’s why Aircall integrates with help desk […]
We all face increasingly exacting demands in terms of customer support experience. So we think it’s important that every conversation your agents is smooth and seamless. Part of attaining that goal is making sure that your calls can reach the right person, at the right time. This is when our Warm Transfer feature comes in […]
Regardless of your industry, your customers are your business’ first priority. Aside from bringing in revenue, your customers also give your organization its direction. Through feedback, suggestions, and their behavior, customers give you cues on how you can satisfy their needs. Therefore, it’s fundamental that your customers know that you understand and value them. To […]
The phone system for modern business
