The call center software for travel & hospitality businesses
Whether your customers are confirming a hotel reservation, inquiring about lost baggage, billing issues, or booking a new flight, deliver personalized and secure phone conversations—wherever they are.
Travel & Hospitality businesses around the world choose Aircall
Your customers expect the best, and Aircall helps you deliver
Get a 360-degree view of your guests and travelers
- Seamlessly integrate with your CRM and help desk to access a 360-degree view of your customer history and tailor every interaction to fit their needs.
- Depend on a reliable voice solution that supports omnichannel communications with tight integrations to the tools you already use.
Issue resolution is much more effective by phone than by email. It allows us to explain the situation, and for the customer, hearing a voice just feels more genuine. Not only is resolution time 50% shorter over the phone, it’s also more likely to deliver a positive outcome for both parties.
Reach customers wherever they are in their journey
- Easily set up and customize IVR trees and call distribution to make sure your callers can reach you on their first try.
- From booking and modifying reservations to checking payment statuses, offer memorable travel experiences by picking up faster and reducing resolution time.
We started monitoring call data, looking at what time of day most of the calls were happening. We found that the bulk of them occurred between 4 p.m. and 7 p.m., so we restructured our team’s working hours to reduce the number of missed calls.
Collaborate with teammates - around the world
- Leverage collaboration features like call transfer, call assigning, shared contacts, and shared to-dos to work as one team—wherever you are.
- Create numbers in 100+ locations in one click and support your guests and travelers around the world.
Track call activity and make smarter staffing decisions
- Keep a close eye on critical KPIs like missed call rate, calls per agent, and agent availability to set yourself up to deliver better customer experiences.
- Track all call activity live in our activity feed and quickly adjust workflows to meet demand.
Connect to the business tools you love
The features Travel & Hospitality
CRM and Helpdesk Integrations
Connect Aircall with your CRM or Helpdesk to centralize activity, automate call logging, and ensure you always have a 360-degree view of your customer.
Call Routing and IVR
Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.
Advanced analytics and live feed
Track every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.
See more context behind every inbound call by pulling related data from other apps into view.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Accelerate employee training and boost call quality assurance by monitoring live calls.
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Give your teammates the option to quickly speak to one another before transferring a live call.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Give inbound callers the option to remain in queue until one of your agents is available to talk.
The phone system for modern business