The phone system for travel & hospitality businesses

Whether your customers are confirming a hotel reservation, inquiring about lost baggage, billing issues or booking a new flight, deliver personalised and secure phone conversations—wherever they are.

The phone system  for travel & hospitality businesses

Travel & Hospitality businesses around the world choose Aircall

Your customers expect the best and Aircall helps you deliver

Get a 360-degree view of your guests and travellers

  • Seamlessly integrate with your CRM and helpdesk to access a 360-degree view of your customer history and tailor every interaction to fit their needs.

  • Depend on a reliable voice solution that supports omni-channel communications with tight integrations to the tools you already use.

Get a 360-degree view of your guests and travellers

"Issue resolution is much more effective by phone than by email. It allows us to explain the situation and, for the customer, hearing a voice just feels more genuine. Not only is resolution time 50% shorter over the phone, it’s also more likely to deliver a positive outcome for both parties."

— Shelley Tasker, Head of Operations at Alternative Airlines

Reach customers wherever they are in their journey

  • Easily set up and customise IVR trees and call distribution to make sure your callers can reach you on their first try.

  • From booking and modifying reservations to checking payment statuses, offer memorable travel experiences by picking up faster and reducing resolution time.

Reach customers wherever they are in their journey

"We wanted a phone system where our volunteers could use it from home. So we started by putting a call routing system in place to make sure calls were going to the right representatives and arranged morning and afternoon shifts for employees."

Liat Yaakovi, Head of Customer Service and Operations at Go Global Travel

Collaborate with teammates around the world

  • Leverage collaboration features like call transfer, call assigning, shared contacts and shared to-dos to work as one team—wherever you are.

  • Create numbers in 100+ locations in one click and support your guests and travellers around the world.

Collaborate with teammates around the world

Track call activity and make smarter staffing decisions

  • Keep a close eye on critical KPIs like missed call rate, calls per agent and agent availability to set yourself up to deliver better customer experiences.

  • Track all call activity live in our activity feed and quickly adjust workflows to meet demand.

Track call activity and make smarter staffing decisions

Connect to the business tools you love

Discover our integrations

HubSpot

HubSpot

Salesforce

Salesforce

Zendesk

Zendesk

Voxpay

Voxpay

Intercom

Intercom

Gorgias

Gorgias

Voxpay

Voxpay

Intercom

Intercom

Gorgias

Gorgias

The features Travel & Hospitality companies love

CRM and Helpdesk Integrations

CRM and Helpdesk Integrations

Connect Aircall with your CRM or Helpdesk to centralise activity, automate call logging and ensure you always have a 360-degree view of your customer.

Call Routing and IVR

Call Routing and IVR

Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.

Advanced analytics and  live feed

Advanced analytics and live feed

Track every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.

Featured content

Key features

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimise productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Recording

Review call recordings to help confirm details, monitor quality and guide training sessions.

Business Hours

Set customised schedules to confirm exactly when each of your numbers is available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customising distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in the queue until one of your agents is available to talk.