Blog - Page 25 of 30 - Aircall Blog

Call Center Quality Assurance 15 Best Practices to Boost Customer Service

Call center quality assurance is a process which ensures that your results in terms of customer service match your desired outcome. Any call center aspiring to provide exemplary customer service must closely monitor performance to gain meaningful insights. Satisfied customers and great customer service result from a cycle of data collection, analysis, training, and improvement. In other words: […]

18 October 2016

Customer Happiness

Illustration of one person talking on the phone while sitting on a chair and one person waving while sitting cross-legged

Is a PBX Phone System Right for Your Business?

For small businesses just starting out, traditional phone service or BYOD (bring your own device) might do the trick. But as your business grows, so do your communication needs. You need a way to give employees their own phones, without purchasing dedicated phone lines for everyone in the building. You need an affordable way for […]

14 October 2016

Use Case

Top Customer Success Factors to Empower Your Business & Users

Customer success means helping your customer realize their goals, and hopefully being an integral part of a series of triumphs. A company which focuses on customer success factors will strive to empower their customers every step of the way. Both parties enjoy a mutually beneficial relationship. With advent of new technologies, many companies’ sales models […]

12 October 2016

Customer Success

Working in a Call Center: The Definitive Guide

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely […]

7 October 2016

Call Center

What Is the Cloud? It's Okay to Ask and Even Better to Find Out!

Much like “Internet of Things”, “5G”, and “we need to talk”, there are certain phrases which manage to be, to the uninitiated, vague and yet quite ominous. In this vein, one could argue that no question is more foggy than “ what is the cloud? ”. Let’s get you up to speed. What is the […]

29 September 2016

Use Case

Missed Calls: The Real Impact on Your Business

No business can work without a customer. That’s obvious from the start. But what is not always obvious is the way those essential relationships are built and maintained. You probably have all kinds of KPIs and protocols to ensure that customer emails are answered promptly and that your invoices arrive on time, but in a […]

26 September 2016

Call Center Customer Happiness

Customer Support: Best 20 Apps to Power up Your Business

Do you know how many positive customer support experiences it takes to make up for a single negative one According to Understanding Customers by Ruby Newell-Legner, it can take 12 positive experiences to make up for one unresolved negative experience. Additionally, news of bad customer services reaches more than twice as many ears as praise […]

22 September 2016

Support

Medical Call Center: How to Set up One

Now more than ever, patients in the medical field have options. With Google at their fingertips, these tech-savvy individuals are participants as much as customers. This is why many medical institutions have deployed a medical call center to ensure a positive experience, even when patients are dealing with serious and stressful medical conditions. However, setting […]

16 September 2016

Call Center

Top 7 reasons to attend Dreamforce 2016

Dreamforce has become a major event taking place in San Francisco, year after year raising the bar for conferences. This year’s edition will happen on 4-7 October, and Aircall is happy to announce we’ll be part of it! This year, not only we’ll be there meeting our customers and networking with awesome people from the […]

15 September 2016

Startup Journey

Click-To-Call: How It Impacts the Customer Experience

Never underestimate the essence of calls to business growth and success. Click-to-call, or click-to-talk, is a means of communication whereby a person clicks a button so as to connect to another different person in real time. These connections are possible and can be supported through a phone call, SMS or Voice-over-Internet-Protocol (VoIP). Nowadays, almost every […]

12 September 2016

Call Center Customer Happiness

Illustration of a person sitting on the ground talking on the phone with plants behind them

How to Be the Best Call Center Team Leader

This is a guest post from Carolyn Blunt, Managing Director at Real Results, a contact center training consultancy company. Real Results Training Consultancy operates in the world of Service Desks, Contact Centres, and Customer Services, designing both front-line and leadership programs and huge culture change programs. You can also find Carolyn’s writings at Call Center […]

31 August 2016

Call Center

Virtual Assistant: How They Can Improve Your Customer Service

Is your calendar overflowing with tasks, and you don’t feel like you have the support you need? Do you find yourself running late for appointments and showing up last to your own meetings? Then it’s time to hire a virtual assistant. Virtual assistants can not only help you with the work piling up in your […]

18 August 2016

Customer Happiness

Business Phone System: It's Time to Use VoIP

VoIP is an acronym which stands for voice over internet protocol. It can be defined as the phone calls made over a data network. When it comes to their business phone system, most people prefer VoIP due to the reduced costs from the VoIP service providers as compared to the conventional, traditional phone companies. This […]

16 August 2016

Customer Happiness

First Call Resolution Rates and Other Essential Call Center Metrics

They say you can’t manage what you don’t measure. Knowing what and how to measure is particularly true in a call center, where key performance indicators such as first call resolution, customer satisfaction, cost per call, etc are a prerequisite for effective decision-making. Yet few call centers use KPI’s to their full potential. In short, […]

10 August 2016

Call Center

AdEspresso's Customer Success Factors

Social media marketing and especially Facebook marketing is AdEspresso’s core business. The company is growing it’s customer base exponentially and reached the peak of 4,000+ total users. Facebook advertising can be tricky for anyone from small business owners to startup founders or even experienced marketers in agencies. Everyone who has already tried to set up […]

26 July 2016

Use Case

The Role of the Phone in the Customer Experience Lifecycle

The customer experience lifecycle is perpetually interrupted – with poor sales funnels and unprepared teams unable to capture interest, dollars, or sustainable relationships. The experiences instead prove short, and they end in lost conversions. According to a recent study from Fox Business, significantly impacts profit streams: 25% to 40% of total revenue for stable businesses […]

16 July 2016

Customer Happiness

How to Effectively Secure Sales Leads during Your Process

A sales process is defined as a series of repeatable steps that enhances the productivity of a sales force and greatly improves the chance of sales leads becoming a sales opportunities than a customer. Implementing a sales process is one of the first steps in optimizing your sales force and effectively growing your customer base. […]

13 July 2016

Startup Journey

How can phone calls help your customer success strategy?

Customer success is often understood as ‘customer retention’, ‘managing churn’, and ‘making your users happy’. Not only is it reductive, in fact it can be quite the opposite. Customer success means doing everything possible to delight your customers – helping them succeed. It is also different from customer happiness in the sense that the focus […]

8 July 2016

Customer Success

Page 25

Call Center Quality Assurance 15 Best Practices to Boost Customer Service

Is a PBX Phone System Right for Your Business?

Top Customer Success Factors to Empower Your Business & Users

Working in a Call Center: The Definitive Guide

What Is the Cloud? It's Okay to Ask and Even Better to Find Out!

Missed Calls: The Real Impact on Your Business

Customer Support: Best 20 Apps to Power up Your Business

Medical Call Center: How to Set up One

Top 7 reasons to attend Dreamforce 2016

Click-To-Call: How It Impacts the Customer Experience

How to Be the Best Call Center Team Leader

Virtual Assistant: How They Can Improve Your Customer Service

Business Phone System: It's Time to Use VoIP

First Call Resolution Rates and Other Essential Call Center Metrics

AdEspresso's Customer Success Factors

The Role of the Phone in the Customer Experience Lifecycle

How to Effectively Secure Sales Leads during Your Process

How can phone calls help your customer success strategy?

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