Interviewing for a new job can be a nerve-wracking experience. You want to make a good impression and make sure that the position suits you. This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time […]
Why do we use phrases that upset customers? Customer service can be a difficult field of work. Call center agents repeatedly find themselves wedged between irate customers and prickly issues. Being a successful customer service representative requires certain skills which include patience, attentiveness, and empathy. Nevertheless, even the most qualified agent has found themselves uttering […]
Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. This guide will be useful regardless of the type of […]
What is a CRM solution? Customer Relationship Management software, or CRM, is a program designed to gather all aspects of your customer information in one place. A CRM solution helps your business organize interactions and relationships with customers and prospects alike. CRM software centralizes all the data pertaining to your current and future customers, so […]
Some companies consider customer service to be mere damage-control at best, and a cost center at worst. However, providing poor customer service is no longer an option, regardless of the quality and price of your product or service. The perils of poor customer service Due to a shift in power dynamics and the rise of […]
Why are solid customer satisfaction skills conducive to success? When asked why they feel they would make a good customer service representative, aspiring hires can find themselves at a loss for an answer. Nevertheless, there are certain crucial customer satisfaction skills which every hire must demonstrate. Customers won’t walk away from an experience with a […]
This year on the Aircall blog, we’ve looked at quite a few ways how to improve your business’ customer service. We’ve cherry-picked the very best apps to empower your team. We’ve looked at which skills your team should cultivate. Now let’s take a look at and draw inspiration from the best customer service companies this year. […]
Call center monitoring is the continuous process of data collection, analysis, and feedback. First, you gather data pertaining to your call centre’s performance (employee efficiency, customer attrition, speediness of execution, etc.), then gain insight from it, and then implement change relative to that insight. Finally, you start over from the top. A successful call center […]
Ebusiness success is more than just your bottom line You’ve heard it before, and with good reason: it’s cheaper and yields more value to retain an existing customer than to acquire a new one. Running an ebusiness means running the risk of considering customers as numbers and stats rather than as human being in your […]
With the growing importance of alternative channels available to customers, some businesses think that they no longer need a professional phone system. However, the phone is still a crucial channel for both support and sales. Therefore, you need to choose the right business phone system. Besides, office phone systems no longer have to be a […]
Veeqo helps online retailers keep track of their inventory, orders, and shipping needs in a single, centralized location. The product aims to service multi-platform sellers — for example, retailers that might use Amazon, Ebay, and Shopify, as well as their own website, to sell products. Without Veeqo, managers would have to monitor each venue […]
We all make customer service mistakes. Errors are an expected part of every endeavor. However, remaining blind to the faults of your customer service strategy can mean a real hit for customer satisfaction, customer retention, and thereby for your business’ success. This article will look at three major customer service mistakes common to many businesses, […]
What is Intercom? Intercom is a messaging app which lets businesses interact with their customers in order to learn from them. The way that most businesses communicate with their clients often misses the mark: it can seem stilted, or come too late in the game to make a difference. With Intercom, your business will never again […]
The growing challenges facing a new business often leave one wondering how to use the phone to encourage success. This article will look at how to use phone to benefit your business, empower your team, and satisfy your customers. The phone doesn’t have to be a hindrance for small businesses It can be a challenge to attain the […]
At Aircall, not only do we provide support but we also sell it, so we’ve seen just about every type of customer and know that sometimes it’s not easy. Support agents are often expected to get along with all customers, even the ones who are far worse than “not easy”. The time comes and the […]
Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Both are tools for customer service, and both involve the phone channels. That covers the similarities, so let’s look at the way these two models differ. Contact centers are a relatively new solution. They don’t have the negative reputation from which […]
In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Customer retention is key to profitability, and it is a result of dedicated customer service with an emphasis on customer success. […]
Looking forward to 2017 already and Salesforce Einstein could be a big part of it… For the 14th year the largest software event in the world has made its appearance in San Francisco. The highly anticipated tech conference Dreamforce, has per-usual continues to awe us, bringing in over 170,000 attendees, and Aircall was thrilled to […]
The phone system for modern business
