Business Communication and VoIP Trends

softphone on a blue screen with floating integration logos

What is a Softphone? Benefits and why to use one

Softphones represent the future—and for many companies, the present—of business phone systems....

Daniel WeissMay 5, 2020

16 Minutes

Call Center

The transition to remote work from an onsite office has taken the world by surprise. This is how Front used cloud-based software tools like Aircall to make the transition to a virtual office possible.

Use Case

April 20, 2020

6 Minutes

How Front is Transitioning to Remote Work

Nonprofits and charities benefit when they use fundraising software that is affordable, easy to use, and functional. It helps if those software products increase productivity and integrate with other software products, making life even easier.

Management

April 17, 2020

10 Minutes

Fundraising Software for Nonprofits and Charities

Call Center

April 17, 2020

8 Minutes

Nonprofit Call Center: Choosing a Call Center in the Cloud

These work from home productivity tips will help remote employees lead more productive and happier work lives. Get the most out of your virtual team.

Customer Happiness

April 9, 2020

10 Minutes

5 Work from Home Productivity Tips

When your business experiences VoIP issues you want to fix them fast. Here is how VoIP phone systems work and how to identify and troubleshoot common issues.

Call Center

April 8, 2020

6 Minutes

Experiencing VoIP Issues? Here’s How to Improve Call Quality Fast

Call Center

March 30, 2020

10 Minutes

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

Sales

March 24, 2020

8 Minutes

Advice for Managing a Remote Sales Team

Call Center

March 19, 2020

8 Minutes

Virtual Call Center Software: Heres All You Need to Know

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

12 Tools to Help Your Team Work From Home

Working from home is no longer a luxury for the modern business. Whether by choice (to attract talent) or necessity (responding to a global pandemic), businesses across the globe a...

Max BaileyMarch 17, 2020

10 Minutes

Sales

Use Case

March 17, 2020

2 Minutes

4 Ways Aircall Can Support Remote Teams

Learning these phone skills will help sales and customer support professionals have better conversations. Plus, some useful tools that compliment the vital phone skills.

Call Center

March 12, 2020

13 Minutes

Phone Skills to Master for Flawless Sales and Support Conversations

Support

February 25, 2020

9 Minutes

How to Handle 7 Unexpected Customer Service Scenarios

Support

February 19, 2020

7 Minutes

5 Things Support Reps Wish They Could Tell Their Managers

Call Center

January 27, 2020

6 Minutes

11 essential Call Center features to look for

Sales

January 15, 2020

9 Minutes

Team Selling: How Everyone on Your Sales Team Can Help Win Deals

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