Business Communication and VoIP Trends | Aircall

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What is Aircall
Business phone features built for a better kind of conversation
Discover more
Why Aircall
Get free access
App Marketplace
Discover our 100+ integrations
Simplifying AI For Customer-Facing Teams
Explore how AI can boost productivity and deliver world-class customer experience.
Explore more
By Team
By Business size
- Small Businesses
- Medium & Large Businesses
Top uses
By Industry
Discover more industries
Book an Aircall demo today!
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Setting up the right VoIP infrastructure will ensure strong performance from your call center and voip phone system.

What Is a VoIP Infrastructure?

VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over th...

Nicholas PriceAugust 14, 2020

7 Minutes

Tech

Customer Experience

August 13, 2020

6 Minutes

Finding and Creating Joy: What Does Joy Really Mean?

Outbound call centers are a good idea for various business types and industries.

Call Center

August 12, 2020

6 Minutes

What Is an Outbound Call: Call Center Best Practices

SaaS customer support provides customers of a software company with a dedicated service channel to better received support on a software.

Support

August 10, 2020

7 Minutes

The Importance of SaaS Customer Support

The right call center software provides your business the right flexibility to move beyond a physical call center.

Call Center

August 7, 2020

8 Minutes

Moving Beyond a Call Center

With a highly defined B2B sales cycle, your sales team could greatly benefit with the addition of a cloud-based phone solution

Sales

August 5, 2020

5 Minutes

The B2B Sales Cycle the Benefits of a Cloud-Based Phone Solution

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

Remote Teams

August 3, 2020

8 Minutes

What Are Distributed Teams?

Your B2B sales strategy will be longer and more complicated than the normal B2C process. Evaluate it for impact.

Sales

July 28, 2020

4 Minutes

Evaluating Your B2B Sales Strategy

Strong sales and marketing alignment is important to getting qualified leads into your sales pipeline and eventually winning more deals.

Sales

July 23, 2020

5 Minutes

The Importance of Strong Sales and Marketing Alignment

Cloud phone systems are replacing landlines. Here's why cloud based phones are better for business operations.

Tech

July 21, 2020

5 Minutes

Cloud-Based Phone System: What Are They Why Use One

Select the right type of phone system for your business. VoIP and PBX are two common business phone systems and we're comparing them.

VoIP vs. PBX: Which Phone System Is Right for Your Business?

Making business calls is likely so entrenched in your daily routine that you don’t even have to think about it. But there’s a huge amount of technology operating behind the scenes ...

Daniel WeissJuly 17, 2020

7 Minutes

Tech

When choosing a business phone system, these are the main considerations you should have.

Call Center

July 15, 2020

8 Minutes

What to Look For in a Business Phone System

Understanding VoIP security risks, and how to mitigate them, is an important part of choosing the right phone system for your business.

Tech

July 8, 2020

7 Minutes

What Every Business Should Understand About VoIP Security

SIP Trunking is an important part of how VoIP phone calls are made. Understanding the tech behind SIP Trunking will help you choose the right phone system for your business.

Tech

July 8, 2020

5 Minutes

What is SIP Trunking How Does it Work With VoIP

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Building a culture of virtual collaboration is important when managing a fully remote or distributed team. These are important tips for promoting virtual collaboration in remote workers.

Remote Teams

June 29, 2020

12 Minutes

Virtual Collaboration: Overcoming Remote Team Challenges

Aircall's public API makes it easy for developers to build integrations with a business phone system. Voice communication is an important tool that many software products can integrate with easily.

News

June 25, 2020

3 Minutes

How Aircall is Encouraging Developers to Build Using the Public API

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