It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020 67% of Customers Prefer Self-Service to Speaking With Reps Nearly Half of ALL Jobs Are Vulnerable to Automation But once you dig a […]
Technology has made it easier than ever to list or book a homestay experience. But these more intimate accommodations also require more trust than a traditional hotel transaction. Homeowners must trust that the time and money they personally invest in preparing their property will be rewarded with a safe and reliable revenue stream. Tenants must […]
If there’s one word fast-growing companies need to consider above all else, it’s “fit.” Which use cases match your product best? Who does your product aim to help in the short term? What types of customers do you want to attract in the long term? Attracting ideal customers isn’t a task for a single department. […]
Millions of men over the age of 30 are currently suffering from an embarrassing condition. Perhaps you’ve already heard about it in a TV or radio ad. We’re talking, of course, about the sloppily untucked dress shirt. (Yes, that Casual Friday staple seen in offices around the country.) Thankfully, one of Aircall’s New York City […]
The moment you lose a big deal can be a whirlwind of emotion. You’re confused and disappointed. Anger or resentment aren’t uncommon. The truth is, losing deals is a good thing. You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. But before […]
Aircall is the complete business phone system of the future. When used by itself, it’s a powerful communication tool with a complete set of features, vital to every sales operation. This efficiency increases exponentially when Aircall is seamlessly integrated with your Pipedrive CRM. Built in partnership with Pipedrive’s development team, this airtight integration: Helps sales professionals […]
Successful B2B sales can be an indirect, multi-step process. Who are the decision makers? What metrics do they care about? Is there a particular communication style I should adopt? How can my product fulfill a need for this organization? Collecting this information will usually involve research, discovery calls/emails, and a healthy amount of LinkedIn stalking. […]
Months of stress, pounds of paper, and waves of regret over whether you could’ve gotten a better deal. Historically, these have been the inevitable side effects of buying or selling a home. Now, one San Diego startup is poised to disrupt that equation with a smart take on a familiar formula. Not only does its […]
As you lie on the beach and try to finish that frozen margarita before it becomes too watery, why not absorb some information that’ll help you get back to this happy place sooner? “Read 500 pages like this every week. That’s how knowledge builds up, like compound interest.” – Warren Buffett when asked how to become […]
The world is changing, and today’s brands need to create a memorable customer experience to stay competitive. Social media, review sites, and an increased desire for instant solutions makes creating an environment for success even more challenging Luckily, innovative software offers a solution. Hyper-Informed Conversations Kustomer is a complete management platform for customer experience and […]
The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be empathetic” “Do your research” “Grow your network” But these directions tend to be vague. What are the real and actionable recommendations behind them? No one approach will single-handedly lead you to the commission-based promised land, […]
Choosing a phone system isn’t like shopping for jeans. If a phone system is awkwardly tight around your calves, you can’t just return it with the tag still on. You may be stuck wearing that ill-fitting phone system until your contract runs out. This is why your service level agreement is important. It’s an official […]
Aircall has climbed the ranks of HubSpot integrated software and is now a Premier Partner. This is great news for… Aircall Aircall Users HubSpot Users Everyone Everywhere In all seriousness though, here’s what this important milestone represents: 1. Aircall has been installed over 500 times via the HubSpot Connect Marketplace Before ever picking up a […]
The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. Aside from being a universal-punching bag for politicians, it can seem like a huge undertaking, especially for young companies. You may be asking yourself: Is it really necessary? Will I regret this move? Is it too much too […]
Nothing inspires summer vacation plans quite like a winter in Boston. But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. Dangerous driving conditions had forced many Crystal Travel & Tours’ employees to work from home, leaving them disconnected from […]
Editor’s Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSync‘s award-winning blog “In The Pipeline” and a featured writer in various tech publications and websites. We now have access to an unprecedented amount of customer information, but all too often this resource sits in our databases gathering digital dust. Don’t let that […]
Gorgias is a helpdesk platform designed for today’s customer-focused eCommerce brands. By integrating multiple communication channels and supporting eCommerce solutions like Shopify, Gorgias helps teams expertly manage every customer conversation in one centralized space. Turning Customers Into Advocates Gorgias’s forward-thinking approach to marketing actually begins with the end in mind. By exceeding expectations in terms […]
How would you ship an 85,000-pound excavator from a warehouse outside Omaha to a construction site in Orlando? Traditionally, it’s been a case of choosing the better of two bad options. If you prefer the do-it-yourself route, you can spend the next few days calling carriers, analyzing estimates, and verifying credentials. Or, if time is […]
The phone system for modern business
