Blog - Page 21 of 28 - Aircall Blog

Aircall-Intercom integration Sortlist use-case

How Sortlist Closes (and Keeps) Customers With Aircall + Intercom

Sortlist, a B2B marketplace, helps large companies connect with agencies to build attractive apps and memorable marketing campaigns. But Sortlist does more than present a list of potential partners, it creates smart-matches that ensure compatibility: Professional soulmates. Founded just 3 years ago, Sortlist now counts Yamaha Motors and Tupperware among its ever-growing registry of clients. […]

24 January 2017

Use Case

Customer Service Automation: Pros, Pitfalls, and Best Practices

The automation of everyday life is not an unusual occurrence: from grocery shopping to the management of our very social life, we smoothly automate a great many tasks. Customer service automation is no exception. As customers become both more tech-savvy and more demanding, their foremost expectation in terms of service is speed. Customer service automation […]

20 January 2017

Customer Happiness

How to Make the Most out of a Customer Satisfaction Survey

Learning how to solicit and utilize customer feedback is a crucial part of any customer retention strategy. Nevertheless, putting together an effective and useful customer satisfaction survey isn’t as straightforward as you might think. Why an effective customer satisfaction survey matters Learning how customers perceive and interact with your product, brand, and company is invaluable […]

16 January 2017

Customer Happiness

How to Ditch Your Bad Customer Service Habits

Bad customer service habits can take many forms. Once you’ve recognized that your customer service strategy could use some work, the next step is figuring out which steps to take. Read on to learn how to pinpoint areas of improvement, and how to switch out bad customer service habits for good ones. How to fix a […]

13 January 2017

Customer Happiness

Why Customer Self-Service Will Improve Your Support Strategy

Due to becoming more mobile and more tech-savvy, customers have increasingly high standards when it comes to customer service. The emergence of customer self-service is a reflection of an evolution of customer expectations. Speedy service ranks high amongst these expectations: in a survey by Interactive Intelligence Group, “short response times” ranked higher in importance for customers […]

11 January 2017

Customer Happiness

How to Best Prepare for a Call Center Interview

Interviewing for a new job can be a nerve-wracking experience. You want to make a good impression and make sure that the position suits you. This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time […]

6 January 2017

Customer Happiness

How to Avoid These 9 Phrases That Upset Customers

Why do we use phrases that upset customers? Customer service can be a difficult field of work. Call center agents repeatedly find themselves wedged between irate customers and prickly issues. Being a successful customer service representative requires certain skills which include patience, attentiveness, and empathy. Nevertheless, even the most qualified agent has found themselves uttering […]

3 January 2017

Call Center

5 Tips to Help You Build a Call Center from Scratch

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. This guide will be useful regardless of the type of […]

30 December 2016

Call Center

5 Reasons Why Your Business Needs a CRM Solution

What is a CRM solution? Customer Relationship Management software, or CRM, is a program designed to gather all aspects of your customer information in one place. A CRM solution helps your business organize interactions and relationships with customers and prospects alike. CRM software centralizes all the data pertaining to your current and future customers, so […]

28 December 2016

Call Center

How Poor Customer Service Is Hurting Your Entire Business

Some companies consider customer service to be mere damage-control at best, and a cost center at worst. However, providing poor customer service is no longer an option, regardless of the quality and price of your product or service. The perils of poor customer service Due to a shift in power dynamics and the rise of […]

23 December 2016

Customer Happiness

10 Customer Satisfaction Skills That Agents Cannot Do Without

Why are solid customer satisfaction skills conducive to success? When asked why they feel they would make a good customer service representative, aspiring hires can find themselves at a loss for an answer. Nevertheless, there are certain crucial customer satisfaction skills which every hire must demonstrate. Customers won’t walk away from an experience with a […]

21 December 2016

Call Center

Best Customer Service Companies of 2016 That Simply Killed It

This year on the Aircall blog, we’ve looked at quite a few ways how to improve your business’ customer service. We’ve cherry-picked the very best apps to empower your team. We’ve looked at which skills your team should cultivate. Now let’s take a look at and draw inspiration from the best customer service companies this year. […]

19 December 2016

Customer Happiness

Call Center monitoring: How to Benefit Your Customers and Your Team

Call center monitoring is the continuous process of data collection, analysis, and feedback. First, you gather data pertaining to your call centre’s performance (employee efficiency, customer attrition, speediness of execution, etc.), then gain insight from it, and then implement change relative to that insight. Finally, you start over from the top. A successful call center […]

16 December 2016

Call Center

Ebusiness: Focus on the Customer, Not on Your Bottom Line

Ebusiness success is more than just your bottom line You’ve heard it before, and with good reason: it’s cheaper and yields more value to retain an existing customer than to acquire a new one. Running an ebusiness means running the risk of considering customers as numbers and stats rather than as human being in your […]

9 December 2016

Customer Happiness

How to Choose the Right Business Phone System?

With the growing importance of alternative channels available to customers, some businesses think that they no longer need a professional phone system. However, the phone is still a crucial channel for both support and sales. Therefore, you need to choose the right business phone system. Besides, office phone systems no longer have to be a […]

6 December 2016

Call Center

How Veeqo uses the Aircall - Hubspot integration for sales & support

How Veeqo Simplified Support & Sales Using Aircall’s Hubspot Integration

Veeqo helps online retailers keep track of their inventory, orders, and shipping needs in a single, centralized location. The product aims to service multi-platform sellers — for example, retailers that might use Amazon, Ebay, and Shopify, as well as their own website, to sell products. Without Veeqo, managers would have to monitor each venue […]

1 December 2016

Use Case

3 Major Customer Service Mistakes and How to Fix Them

We all make customer service mistakes. Errors are an expected part of every endeavor. However, remaining blind to the faults of your customer service strategy can mean a real hit for customer satisfaction, customer retention, and thereby for your business’ success. This article will look at three major customer service mistakes common to many businesses, […]

29 November 2016

Support

How to Use Intercom to Encourage Customer Success

What is Intercom? Intercom is a messaging app which lets businesses interact with their customers in order to learn from them. The way that most businesses communicate with their clients often misses the mark: it can seem stilted, or come too late in the game to make a difference. With Intercom, your business will never again […]

24 November 2016

Customer Happiness

Page 21

How Sortlist Closes (and Keeps) Customers With Aircall + Intercom

Customer Service Automation: Pros, Pitfalls, and Best Practices

How to Make the Most out of a Customer Satisfaction Survey

How to Ditch Your Bad Customer Service Habits

Why Customer Self-Service Will Improve Your Support Strategy

How to Best Prepare for a Call Center Interview

How to Avoid These 9 Phrases That Upset Customers

5 Tips to Help You Build a Call Center from Scratch

5 Reasons Why Your Business Needs a CRM Solution

How Poor Customer Service Is Hurting Your Entire Business

10 Customer Satisfaction Skills That Agents Cannot Do Without

Best Customer Service Companies of 2016 That Simply Killed It

Call Center monitoring: How to Benefit Your Customers and Your Team

Ebusiness: Focus on the Customer, Not on Your Bottom Line

How to Choose the Right Business Phone System?

How Veeqo Simplified Support & Sales Using Aircall’s Hubspot Integration

3 Major Customer Service Mistakes and How to Fix Them

How to Use Intercom to Encourage Customer Success

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