Seasonal contact center employees step into strange circumstances. They realize they have a lot to learn, but they also know they won’t need any of that knowledge in a few months. ...

Greg SmoragiewiczNovember 21, 2017

4 Minutes

Support

Prologue It was the best of times, it was the worst of times, and it was 2:24 PM when the two customer support calls were placed. They made their way through office phone systems, ...