From spending all day roasting a turkey to waking up early for Black Friday shopping, we don’t need to tell you that the holidays are well underway. As the end of the year quickly draws to a close, how can you take full advantage of all Aircall’s cloud-based phone system has to offer? That’s where […]
Aircall’s head of sales and deployment for APAC, Brian Game, recognizes that there’s a right way to share big life news with his family. The same can be said for brands when they’re communicating with customers. Game was making this point because Aircall’s GROW ANZ session had him debating a question that’s probably being asked […]
The first thing people do when they wake up? Grab their cell phone. From checking texts and emails to scrolling through social media feeds, phones help people stay connected to the world around them. That’s why it’s no surprise companies—and specifically sales teams—are shifting to a mobile-first approach. By investing in mobile-first technology, sales reps are […]
Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Choose the right partner, and it’ll be easier to scale the technology as your business grows and expands into new markets. You’ll be able to […]
With an existing customer base of 1,000+ clients in the UK and six months after a successful Series D funding round, our team is crossing the English Channel to set up its first offices in London! “I am very happy to announce that Aircall officially opens its London office today! This step marks the start […]
There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. That’s why you should be doing everything it takes to provide excellent customer service. However, reactive customer service is just one part of the equation […]
It’s the most wonderful time of year for many businesses—and the most overwhelming. As sales and vacation time usage spike during the holiday season, so do customer service inquiries. If your business isn’t prepared to meet holiday support needs, your customer experience will suffer, which can affect not only your Q4 sales but also your […]
Google Calendar just keeps getting better. The search giant is rolling out a new feature that analyses how much time users spend in meetings each week. You might be surprised by how much productivity you could claw back with some judicious calendar management. Taking control of your calendar enables you to get more done each […]
An Operations Manager plays a critical role within a company. Without them, teams would struggle to have the right tools, processes, and resources they need to carry out a project successfully. That’s because Operations Managers are responsible for efficiency across various levels of your business. For example, an Operations Manager in a hospital is in […]
Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Why is this important? Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their […]
Employees and employers alike have started to realize that hybrid work environments are here to stay. Zoom meetings are the norm, and many have adjusted to working from home, while others are starting to return to the office. One of the most pressing concerns facing businesses today? How to maximize productivity. What Is a Hybrid […]
You’ve done everything you can to make your customers happy. Your customer service team has been answering calls day in and day out, helping each customer in the best way they know how. But are your customer service strategies working? One key way to find out is to listen to customer feedback. Doing so will […]
When we opened our Sydney office at the beginning of this year, we knew great things were ahead for the Asia-Pacific region. Account Executive Sheldon Brady was the first employee in APAC. “Being the first employee in the Asia-Pacific region, I knew this would be an incredible adventure to embark on. Localizing pivotal roles in […]
Beyond hitting your sales goals, focusing on professional development is key to growing your career. Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. So whether you fell into sales or chose it (and whether […]
We believe in the power of conversation. Until now, that has meant focusing exclusively on voice, the communication channel that people rely on for the most urgent and sensitive support inquiries, and that allows an account executive to listen for inflection and tone during a sales call. Nothing replaces a live, in-the-moment, back-and-forth conversation. But […]
How many calls does your customer service team receive in a day? A thousand? With a high number of calls coming in, it’s natural to feel a bit overwhelmed. Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. And that doesn’t even include the queries they […]
Justin Champion is a part-time digital nomad, author of Inbound Content, and Principal Content Professor for HubSpot Academy. Justin created HubSpot Academy’s Digital Marketing Course, which has awarded thousands of certifications to professionals across the globe. You can find him on Twitter @JustinRChampion. As a manager, you’re responsible for overseeing and leading the work and […]
One of the biggest concerns about outsourcing customer service is the idea of having someone else manage your front office. How can you ensure that your outsourced customer support team is maintaining your standards? Will they help improve your customer service, or will they paint a bad picture of your company? The reality is that […]
The phone system for modern business
