Today, customers not only want superior customer experience, they’ve come to expect it and CCaaS may be your solution for giving it to them. It doesn’t matter if you have superior products or stellar pricing if you can’t assure your customers that your customer service will be just as high-quality. That sentiment holds true for […]
If your B2B sales have hit a slump, it’s time to evaluate your B2B sales strategy and give it a makeover. The unique characteristics of B2B sales call for different sales strategies than B2C sales strategies. Also, B2B sales strategies are different than those of the past. B2B sales are typically larger than B2C sales […]
Today’s companies can only be successful when they’ve made a commitment to sales and marketing alignment. In B2B sales, your marketing and sales departments are intrinsically connected. In a perfect sales world, they have empathy for each other, and they have a strong appreciation for the other’s knowledge and expertise. Successful practices for B2B sales […]
Advancements in technology, such as cloud phone systems, have forced valuable and distinct changes in the way businesses work. If you think about all the other people and businesses you connect with during the course of your workday, the number is pretty astounding. When your customers or prospects call, they expect the line to be […]
Making business calls is likely so entrenched in your daily routine that you don’t even have to think about it. But there’s a huge amount of technology operating behind the scenes to connect the caller to the call recipient. That technology comes in two distinct, competing flavors: VoIP (voice over internet protocol) and PBX (private […]
Which business phone system is the best fit for your company? Whether your business is established or just starting up, this article will help you decide which business phone setup to go for. COVID-19 is changing the global business landscape as we’ve known it. Now more than ever it’s essential that every company decision, such […]
VoIP has become so ubiquitous since its humble beginnings that it’s difficult to imagine doing business without it. The benefits of VoIP, including its simplicity, versatility, flexibility, and affordability, make it an invaluable piece of technology for individuals and businesses across fields. However, as the technology evolves, so do the questions surrounding VoIP security. How […]
With businesses realizing the benefits of remote work, implementing a strong virtual collaboration environment has become an imperative. Managers need to make the necessary adjustments to improve productivity and increase employee happiness. To achieve these goals, a business requires stronger virtual collaboration strategies that are both easily implemented and sustainable. What is virtual collaboration? Virtual […]
Successful sales prospecting is an enormous challenge. Closing deals with a profitable level of efficiency is a wholly insurmountable task without some sort of automated sales dialer software. That’s because it usually takes a lot of phone calls to secure a deal. On average, it takes at least 8 calling attempts to reach a decision […]
On the surface, it’s easy to see how working from home is different from an office setting. First, there are the perks. No commute time allows for extra sleep, or a fulfilling breakfast with coffee. Shower-access enables midday workouts, which in turn extends personal time at the end of the workday. It’s comfortable — working […]
It’s been a devastating week as the whole world witnessed the most recent examples of attacks against the Black community and the systemic inequality in our society. I’d like to take a moment to make Aircall’s stance clear: We believe Black lives matter. We commit to listen, voice our stance, and take actions that aim […]
Now more than ever, team leaders need to get creative about how they’re going to operate and build team morale. The coronavirus pandemic has required many teams to go fully remote for the first time, and some notable companies are even considering staying that way. This creates a few challenges. On one level, managers must […]
This week, the Aircall team will celebrate our collective achievement: We’ve raised $65 million in Series C funding. Since inception, Aircall has aimed to make voice conversations more valuable. This funding is a result of our focus on that mission. However, our success as a company is resolutely measured by that of our customers — […]
Today’s business interactions are increasingly online. For growing businesses, closing deals, resolving issues and delighting customers all depend on the ability to digitally communicate. This efficiency increases exponentially when offline channels are seamlessly integrated with online channels — which is why Aircall is thrilled to be named one of Intercom’s Premier App Partners. There is […]
Softphones represent the future, and for many companies, the present of business phone systems. Rather than having a desk phone that’s connected to landline service, a softphone system is operated using IP technology (internet protocol). With a softphone, calls are placed using a desktop or internet browser-based application, rather than a physical dialpad. Softphone technology […]
Aircall and Front have been instrumental in businesses gearing up for prolonged periods of remote work. Thankfully, with nearly three-quarters of Americans having broadband internet service at home, working remotely has become a possibility for many employees. As cloud-based communication companies, we fundamentally understand customers’ anxieties during these uncertain times. Shifts in workplace culture and […]
The phone system for modern business
