Voicemail greetings can be an incredible conversion technique for your business phone. However, they can be trickier than you’d think. Thus, we’ve compiled a guide to set up the right voicemail greetings to impress your customers and prospects. 4 reasons why you need personalized voicemail greetings for your business phone 1. Define the voicemail greetings […]
As part of our series on customer success pros (read the first and second episodes), we interviewed the amazing Chase Clemons of Basecamp. Chase is part of the stellar support team at Basecamp, a Chicago-based company that created the insanely easy-to-use project management app helping over 9 million users in their daily jobs. Chase also lies […]
As part of our customer success series, Jeff Vincent from Wistia shared with us how he and his team handle customer success and his recipe to delighting his customers. Read the first episode here, featuring Greg Lefort, CEO of Azendoo. Jeff is in charge of the Customer Happiness team at Wistia, a very cool startup that provides […]
If you’ve ever wondered which customer support channels you should invest in, you know there’s no easy answer to that question. Mention did a great job at highlighting the main pros and cons of social media, email and phone support in this post. So how do you choose your support channel(s)? Email or SMS? Twitter or […]
Debunking faulty customer success beliefs with Lincoln Murphy, Customer Success evangelist at Gainsight When I hear ‘customer success’, I can’t help but think ‘customer retention’, ‘managing churn’, and ‘making your users happy’. Well, not only is it reductive, it can be quite the opposite. Lincoln Murphy, Customer Success evangelist at Gainsight, decodes some of these misconceived […]
For this article, we sat down with Greg Lefort, CEO of Azendoo. Sometimes called “the new growth hacking”, the concept of “Customer Success” is on everyone’s lips. Simply said by the guru of Customer Success Lincoln Murphy, “Customer Success is critical to the growth of SaaS businesses.” If you’re still new to the idea, we […]
We’ve had a great discussion with Jakob Marovt, co-founder of Pipetop, an awesome Danish startup providing the most accurate live database of consumer brands and e-commerce businesses (and our beloved client). They have been using Aircall for a few months and told us about their experience as a startup. This testimonial is very enlightening for […]
You have finally surrendered to the fact that you ought to develop a customer success strategy, but you have no idea where to start? Here’s our list of top reads on the subject of customer success for entrepreneurs. I have a confession to make: it happened to us too. Because customer success is not the […]
Editorial Note: This post was originally shared on March 23, 2015, and has since been updated. There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. That’s why you should be doing everything it takes […]
No question customer service is key for any company, let alone a startup. Your customers are the heart and soul of your company; you can’t do anything without them. Even in the midst of solving a phone support issue, you can add value to a customer interaction. Tony Hsieh, CEO of Zappos and customer happiness […]
Glad to be podcasting again! Enjoy this 5-min podcast on female and male voices applied to phone customer support. A transcript is provided below. There is a legend well-known in the startup world: an email has twice as much chances to be opened if it is sent out from a female name (says a CleverTouch […]
Since the first day we opened up Aircall’s beta, we’ve offered a free trial. Indeed, Aircall provides phone number and an app to manage phone calls collaboratively, so prospects want to check the quality of calls and test the collaboration features before jumping into a fully-fledged plan. Fair enough. Free trial is a common practice in […]
Yurplan is a complete solution for local event organizers. It enables them to benefit from a wide variety of services to organize easily their events: from communication and marketing to ticketing and payment tools. All these features from a unique platform. The best way to keep in touch with local businesses is to offer a […]
The first advice you get when starting a startup, and let alone a SaaS startup, is: get to know your customers. Whether you choose to use panels or surveys, or just plain ol’ phone calls, you must understand who your customers are, why they signed up, what they like and hate about your product, and how you […]
A cold calling guide is in high demand. It turns out, making unannounced calls to prospects can be a nerve-racking process, and cold calling is still an effective selling tactic. In fact, almost every single startup or small business will rely on cold calling to entice potential clients at some point. The idea that cold […]
This article will discuss some opportunities and challenges of launching a startup: Four months ago, we launched the beta version of Aircall, an online phone system for SMBs that lets you create your phone line in 40 countries and start managing your phone calls as a team, in a few minutes. When we got the idea, […]
Like many young SaaS startups we’re thinking about ways to get visible from our potential customers. One of the most widely used tactics in our industry is the Powered by line. As you’ve probably guessed the Powered by tactic consists in leveraging your existing user base by displaying your logo or your link on a […]
The phone system for modern business
