Prepare your call center for the holiday season rush.
Preparing Your Call Center for the Holiday Season

This year has been…uncertain, to put it lightly. But one thing your call center can count on is that this holiday shopping season will be unlike any other in retail history. The la...

software integrations make work easier and more impactful
The Importance of Software Integrations

A few decades ago, software integrations were unheard of. It wasn’t that long ago that businesses were happy just to have computer programs that worked somewhat reliably. Computer ...

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