Nothing frustrates customers more than being passed around from one sales or support agent to the next having to repeat their concern over and over again. With the benefit of skill...

Nicholas PriceApril 21, 2021

6 Minutes

Call Center

Customer support mistakes can happen even when call center agents have the best of intentions. A host of things can contribute to customer support mistakes. Poor customer feedback ...

Nicholas PriceNovember 30, 2020

6 Minutes

Support