Successful outbound calls are equal parts art and science. That’s because an emotional connection with customers is just as important as having the right data to back up a pitch.  ...

Emily GregorJanuary 31, 2022

5 Minutes

Call Center

Nothing frustrates customers more than being passed around from one sales or support agent to the next and having to repeat their concern over and over again. With the benefits of ...

Nicholas PriceApril 21, 2021

9 Minutes

Call Center