Phone behaviour can be tricky. Proper telephone etiquette enhances customer support and service excellence that can greatly benefit your company. A good way to ensure that a custom...

Bill Thompson is head of Customer Happiness and was employee #3 @Olark. At Olark, Customer Success is way more than a department of a distinct function; it truly is part of the com...

Olivier PailhèsAugust 25, 2015

3 Minutes

Startup Journey