Business Communication and VoIP Trends

On-premise vs. cloud-based call center software comparison

Compare cloud based and on premise call center software to find the right fit for your team. Learn how to choose the best setup for your business in 2025....

Lola BarbierMarch 30, 2020

12 Minutes

Call Center

Sales

March 24, 2020

8 Minutes

Advice for Managing a Remote Sales Team

Call Center

March 19, 2020

6 Minutes

Compare the best virtual call center software of 2025

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

Sales

March 17, 2020

10 Minutes

12 Tools to Help Your Team Work From Home

Use Case

March 17, 2020

2 Minutes

4 Ways Aircall Can Support Remote Teams

Learning these phone skills will help sales and customer support professionals have better conversations. Plus, some useful tools that compliment the vital phone skills.

Call Center

March 12, 2020

13 Minutes

Phone Skills to Master for Flawless Sales and Support Conversations

Support

February 25, 2020

9 Minutes

How to Handle 7 Unexpected Customer Service Scenarios

Support

February 19, 2020

7 Minutes

5 Things Support Reps Wish They Could Tell Their Managers

Call Center

January 27, 2020

12 Minutes

11 essential call center phone systems features for success in 2026

Team selling is a phrase that describes how sales teams can work within and across company departments to close enterprise deals and other important accounts.

Team Selling: How Everyone on Your Sales Team Can Help Win Deals

Is your sales pipeline not converting? Are prospects ghosting your AEs? Are deals falling just short of the finish line? It’s easy to point fingers and say that one team or individ...