Business Communication and VoIP Trends

Improve VoIP call quality with these measures and best practices.

VoIP Call Quality: 10 Best Practices for Improving Performance

VoIP call quality is a primary factor in delivering a great customer experience. It can be easy for everyone to go about their day and not pay too much attention to the quality of ...

Nicholas PriceSeptember 29, 2020

5 Minutes

Tech

aircall ios update for better performance and usability

Product Update

September 28, 2020

4 Minutes

Why We Rebuilt Our iOS Mobile App From the Ground-Up

Evaluate small business phone systems with these criteria.

Tech

September 25, 2020

9 Minutes

How to Evaluate Small Business Phone Systems

learn the difference between SIP trunking vs PRI

Tech

September 23, 2020

9 Minutes

SIP Trunking vs PRI 101

Call porting is the process of keeping the same phone number between phone services

Tech

September 21, 2020

10 Minutes

What Is Call Porting How Does It Work?

Call center agent performance depends on the right training and tools

Best Practices

September 18, 2020

10 Minutes

How to Improve Call Center Agent Performance

VoIP infrastructure offers a scalable and reliable solution.

Tech

September 14, 2020

8 Minutes

How to Build a Successful VoIP Infrastructure

understanding sip vs voip will make choosing a phone system easier

Tech

September 11, 2020

7 Minutes

SIP vs VoIP: Everything You Need to Know

software integrations make work easier and more impactful

Tech

September 9, 2020

7 Minutes

The Importance of Software Integrations

Support

September 7, 2020

5 Minutes

Building the Right Framework for Customer Support

Call whispering has many benefits for call center coaching.

Call Whispering Benefits: What You Need to Know

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and joi...