In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. ...

Nicholas PriceSeptember 18, 2020

10 Minutes

Best Practices

The right call center software helps to build confidence in salespeople from sales prospecting to closing the deal. Sales call centers dedicate their work hours to fine-tuning thei...

Nicholas PriceAugust 26, 2020

5 Minutes

Call Center