All the right features, within reach
Get set up in minutes
No hardware. No headaches. Create numbers in 100+ countries and begin onboarding teammates from multiple departments by the end of the day.
Keep your remote teams connected and integrate all your tools in just a few clicks. Then adjust your settings whenever business demands — all from the comfort of our web, desktop, or mobile apps.
Accelerate team productivity
Use Aircall’s collaborative features to seamlessly transfer or assign calls and reach resolutions faster. Help keep conversations on track and reduce the risk of repeating questions by assigning calls with context.
Aircall automatically syncs call activities to your CRM or Helpdesk — keeping that information accessible to the whole team.
Individual flexibility, shared success
Automatically align your calls and your calendars by allowing each of your teammates to define when they’re available to take calls, or manually toggle their presence on/off.
Update your availability to reflect seasonal changes, local customs, or operational preferences. Customize your settings so that everyone on your team is accountable, aligned, and positioned for success.
Gain real-time perspective
Aircall’s analytics and dashboards make it easy for you to keep an eye on metrics and the performance of your agents whether they work from home or not, tracking KPIs either individually or as a team. Managers can gain visibility into team activity with the Live Feed.
See who’s available, who’s in a call, and how long customers have been waiting. From here, you can also jump in and coach new team members, offer immediate advice with call whispering, and monitor calls as they come in to make training a breeze.
Key features for remote teams
Featured customers managing remote teams
“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”
“When the customer calls in using the same number they placed the order with, the order number pops up right away. They click into the Shopify page and see the full customer history.“
Crystal Travel & Tours
"Aircall’s ability to set up local numbers means that our customers benefit from reduced rates and our business benefits from the added authority of a local presence."
Hear it from our customers!
Thousands of companies trust Aircall as a work from home tool to manage their remote teams
Anton Zillberberg, CEO and Founder at QuickStay
"We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices."
Connected to the tools you love
The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.
IntercomHelp Desk - LiveChat
Microsoft teamsHelp Desk
Microsoft teamsHelp Desk
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