The phone system for eCommerce businesses

Get the cloud-based phone system that customer service teams use to connect with modern shoppers.

Why aircall ?

Track online orders

Aircall directly integrates with the merchant platforms that your store is built on such as Shopify, Magento, and BigCommerce. As soon as the phone rings, contact and order details appear in the Aircall phone - no need to spend time searching for the right record. Reps save up to 2 minutes per call, resulting in happier customers and repeat business.

Reduce resolution time

Work as a team to enhance the shopping experience with your brand. Get powerful call center features such as custom IVR menus, call routing, live call monitoring, call recordings, and more. Take notes directly inside your phone app, debrief teammates using warm transfers, and create custom tags to identify patterns across the business.

Scale team productivity

Make informed staffing decisions with call analytics and live activity feed. Access the AIrcall phone from anywhere. Add numbers or users, or change routing rules any time. There are no technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Featured eCommerce platforms



eCommerce ⋅ Help Desk
Save all your calls in Gorgias and make your support agents even more productive!


Integrate Aircall to Shopify and get contextual data on your customer while on the phone. Order information is instantly displayed in the Aircall app.


Get easy access to customer details in BigCommerce every time the phone rings.

Featured eCommerce helpdesk tools



eCommerce ⋅ Help Desk
Integrate Aircall & Kustomer to have your helpdesk and phone calls all in one place. Streamline your workflow and increase agent productivity.


eCommerce ⋅ Help Desk
Save all your calls in Re:amaze and make your support agents even more productive!


eCommerce ⋅ Help Desk
Save all your calls in Gorgias and make your support agents even more productive!

Get set up then customize as you go


International Numbers

Claim local numbers in 100+ countries and begin onboarding teammates by the end of the day.


Real-time Modifications

Toggle your settings at any time, including adding new numbers of users in a single click.


Webhooks & API

Connect our phone system to your everyday tools or build a new custom workflow.

Key features for eCommerce support teams

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimize productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Business Hours

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in queue until one of your agents is available to talk.

Featured Content

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How to Build an eCommerce Support Team


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Aircall is trusted by global eCommerce companies

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CHANGING PHONE PROVIDERS? See if Aircall can port over your existing business phone number

Ready to build better conversations?

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The phone system for modern business