How to Handle 7 Unexpected Customer Service Scenarios

Working in customer service is usually seen as straightforward and repetitive: Customers ask questions, get answers, and say goodbye—that is, until something else comes up. Many cu...

customer service and sales alignment
5 Ways To Align Customer Service And Sales

Picture it: Your desk, 2020. After considering several software solutions, your team concludes it’s found The One. Before you can commit, you need to know how it connects with your...

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