The inspiration for this post comes from a recent demo. The Aircall team was investigating a new piece of software that would, potentially, improve our workflows. Product ...

Daniel WeissSeptember 11, 2019

4 Minutes

Sales

You’ve reached out to the customer service team at an eCommerce company and are eager to resolve your issue. So, would you rather wait one minute or wait two minutes for a response...

Daniel WeissApril 17, 2019

2 Minutes

Research