first call resolution
Need to Improve First Call Resolution Rates? Start Here

A customer who chooses to call your support team wants a rapid resolution to whatever is on their mind. 33% of respondents consider prioritizing first-call resolution rates the key...

poor customer service
How Poor Customer Service Is Hurting Your Entire Business

Some companies consider customer service to be mere damage-control at best, and a cost center at worst. However, providing poor customer service is no longer an option, regardless ...

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