Your CSAT score is a measurement to better understand overall customer satisfaction.
What is a CSAT Score?: Measuring Customer Satisfaction

CSAT is a term that’s used frequently in marketing. With all the work that goes into product development, manufacturing, and marketing, customer success often comes down to the res...

understanding how ccaas works and it's benefits will make finding contact center solutions easier
The Benefits of CCaaS

Customers have never had more expectations in terms of quality service. Managing these demands without the benefit of powerful communication tools, such as contact center as a serv...

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