Black Friday and Cyber Monday are some of the busiest times for customer service teams. Is your team prepared for the holiday rush?...

Daniel WeissOctober 15, 2020

7 Minutes

Sales

If you’re struggling to keep pace with all the incoming calls, emails, chats, and other communications, it’s a good problem to have. But even good problems are problems that must b...

Daniel WeissAugust 19, 2020

4 Minutes

Call Center