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Call whispering has many benefits for call center coaching.
Call Whispering Benefits: What You Need to Know

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and joi...

Daniel WeissSeptember 4, 2020
7 Minutes
Call Center
Building a culture of virtual collaboration is important when managing a fully remote or distributed team. These are important tips for promoting virtual collaboration in remote workers.
Virtual Collaboration: Overcoming Remote Team Challenges

With businesses realizing the benefits of remote work, implementing a strong virtual collaboration environment has become an imperative. Managers need to make the necessary adjustm...

Daniel WeissJune 29, 2020
12 Minutes
Remote Teams

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