A great customer experience is required for todays businesses, and customer support as a service (CSaaS) brings the right people and processes together to help you deliver best pos...

Nicholas PriceNovember 23, 2020

9 Minutes

Support

In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. ...

Nicholas PriceSeptember 18, 2020

10 Minutes

Best Practices